Accessibility Statement

“Proudly Serving the Southern California Areas Since 2006“
Contact Us: 760-259-2306

Google Rating
4.8
Based on 586 reviews

EcoWater SoCal
4.8

Cheri Kuhney
23:17 24 Mar 25
Michael has serviced our home water system in the past and is a good representative of this company. Respectful of our home and time and explained each process throughly. Checked all the systems and adjusted them to fit our needs. Good hire !

Evelyn Gray
23:43 21 Mar 25
Jonah Rivas was professional, courteous and friendly

Samantha Cook
22:29 21 Mar 25
Needed help with replacing water filters and Jonah was extremely helpful with making that happen!

Kathy Fleming
18:29 21 Mar 25
Jonas Rivas provided excellent service. Caring and considerate. Thank you. Kathy Fleming

Anna Horca
17:55 21 Mar 25
Jonah gave excellent service

Tim Kubly
02:29 21 Mar 25

Anna Espinoza
19:49 20 Mar 25
Today I called to order a replacement filter for our home system. I had the pleasure of speaking to Jonah Rivas. This young man was very pleasant professional and incredibly helpful inassisting with my order. Thank you, Jonah for your excellent customer service. 🐢

Mirella Regalado
00:12 19 Mar 25
Jonah provided me with 5 star customer service! It brought a smile to my face when I heard his cheerful, calm tone of voice guiding me through the filter ordering process. Thank you so much Jonah!

Angela Caceres
22:57 18 Mar 25
Jonah made my customer experience a fantastic one! His customer service and communication skills are exemplary. As a career technical high school teacher that prepares students for future careers, I am exceptionally aware of young employees’ skillsets and Jonah fully impressed me! He has incredible patience, and is very personable, he is definitely an asset!

Ambrosia Ramirez
14:58 15 Mar 25
Miguel was very patient, polite, professional and knowledgeable when it came down to walking me through installing my filters. Thank you So much, Miguel!

Kimberly Thai
20:50 13 Mar 25

Shelley Hayden
18:41 13 Mar 25
Jonah Rivas was very helpful.

Michael Pratt
22:53 10 Mar 25
Tiffany was very sympathetic and understanding. She demonstrated great communication and follow up. Really a first class customer service solution.

Aghaby
16:04 09 Mar 25
Best filter and best customer service ❤️

Paul Bugarin
20:27 07 Mar 25
Jonah was very attentive to our needs and was able to set up an appointment with a eco water technician with ease. Jonah also figured out which membrane I will require for the technician’s visit.

Tesfaye GMichael
18:46 06 Mar 25
Jonah was great helping me ordering my filters. Very helpful and professional!

Cristina Castillo
17:56 05 Mar 25
Mike, awesome attitude and work.

Steve Scott
19:57 04 Mar 25
Marissa has been a professional and responsive customer support representative for us for over 5 years. She makes sure that I get prompt and courteous service.I highly recommend Jordan for your service calls. He has 4 years of experience and quickly diagnosed our water softener issues and was very professional.

Tony Yu
19:08 04 Mar 25

Jose A Fermoselle
14:39 02 Mar 25
My experience with EcoWater has been great! Mike visited our home and explained to us every detail of the reverse osmosis system. We purchased it and a week later, Victor, who is friendly and respectful, expertly installed the EcoWater tank and filters.We are very pleased with the EcoWater filter system.

Ted Toch
18:49 27 Feb 25
Evan Pierce was my technician and did an excellent job updating my water treatment system. Kind, courteous and smart.

Francis Lim
23:56 24 Feb 25
good customer service with Miguel Reyes

babak kashkouli
02:29 22 Feb 25
I have had them for 7 years for the whole house and we love it.

Michele Beard
21:06 20 Feb 25
Their customer service is excellent, Jonah Rivas was a great help! We love this company.

Rathinasabapathy Muthuvel
20:24 20 Feb 25
Jonah Rivas provided excellent customer support!! He gave step by step clear instructions

steve stoner
23:23 14 Feb 25
Jonas did a great job helping me

Kate Zulaski
21:00 13 Feb 25
Jonah was calm, quick, and friendly. He helped me get service right away. Thank you!

Peter Castagna
20:45 13 Feb 25
I called ecowater because my RO system needed service. I spoke with customer rep Noah. He scheduled an appt for a tech to come & service my RO system. Noah was calm, polite, and he asked me to explain the problem so he could know the proper level of technician this call should be assigned to. He was courteous & he understood my needs. I highly recommend EcoWater Systems.

Sommer Brussich
23:49 10 Feb 25
Just got our system installed with Victor Deniz. He was very professional explained everything perfectly was clean and efficient. Very happy overall

Abby Pollock
21:53 07 Feb 25
Jonah was Knowledgeable and helped me schedule an appointment and let me know all the filters that were needed to be changed.

Kurt Englund
22:23 06 Feb 25
Jonah was extremely helpful with my re-order of filters. It had been a number of years and he took the time to identify the correct items.

don sovie
00:16 05 Feb 25
Miguel Reyes, of ECO WAter Systems So CAl was terrific. He was of good temperament, efficient and resolved my request for services immediately and to my complete satisfaction. HE reflects the high quality of customer service I have experienced from the company since 2017. Kind regards, Don Sovie

Linda S Mckinney
19:27 30 Jan 25
I called Eco Water to come & check our Drinking water system at our Kitchen sink. I talked with Jonah Rivas about scheduling service and he was very Friendly & Efficient& though about arranging a day ,Time & writing an Detailed explanation for the Tech that will be coming out to service our Eco Water system problem.Thank You , Don & LindaSan Juan Capistrano

Susan B
18:20 30 Jan 25

Dana Giardina
17:49 16 Jan 25
Alsan was very helpful and walked me through the process for ordering replacement filters. He was great!

Sara Ortiz
23:32 13 Jan 25
I called Ecowater to purchase filters and was assisted by Tiffany G. She was extremely helpful and helped me each step of the way. Thank you for the great service.

Mark Saunders
03:17 09 Jan 25

Emam El-Hout
02:59 04 Jan 25
Excellent service with great attitude. Always there whenever you need help or support.High skills of technical support and knowledge.I highly recommend them if you are looking for a peace of mind

Ann Silavong
23:50 03 Jan 25

Kelly Zhang
18:47 30 Dec 24

Adriana Bedoya
18:21 30 Dec 24
I have more than once worked with Asian Pagakis, asking for filters and/or service, and always was and is a very pleasant experience.

JENNIFER BOOSE
19:03 29 Dec 24
Everyone was very nice and helpful. Kevin Johns went out of his way to go the extra mile to make sure we were satisfied. We love our water system!

nancy arneson
23:02 27 Dec 24
Jonah worked patiently and politely to resolve my issue.

Roy Bronold
22:43 16 Dec 24

Eber Rodriguez
03:47 13 Dec 24
We are very pleased with our water Softener ERR3700, reverse osmosis system ERO385, and the alkaline EACW. After doing extensive research to find the right system for us and meeting with different companies...Luke Pelbath was very knowledgeable and answered all my questions. He was very easy to work with. We have a household with varying needs and we were very specific about what we wanted. We wanted alkaline water coming from our kitchen sink and reverse osmosis water coming from our fridge (for our kids). Luke responded to my many questions on a Saturday while we were still determining what we needed and trying to understand the process. He helped us find a way to make our requests possible and we are very grateful for that. We've had the system installed for over two weeks and since my first shower and my first glass of water you can tell the difference right away. Even my wife is pleased, no buyer's remorse over here! Luke has continued to follow up with us and make sure everything is working properly. We purchased through Costco and since our first conversation, everything from inquiry, installation, and follow up has gone very smoothly. I highly recommend EcoWater SoCal for both the product and the customer service. We are continuously surprised by the difference this system has made in our water quality. The price was higher than some of the other companies we considered but the quality of product made in the U.S. and a lifetime warrantee make it worth it.

Ravindra Varma
00:33 10 Dec 24
Great service.

Gamache Inc
23:23 06 Dec 24
Jonah was awesome on my support call!

David Stewart
20:10 04 Dec 24
The customer service at EchoWater SoCal is great, one of the best experiences I have had with customer service. My customer service representative name was Jonah Rivas, he was friendly and knowledgeable of the system I had and was able to translate my limited understanding of the product to a working order for an experienced tech to understand before his visit to my location. Great work by your employee Jonah, Echo Water SoCal hopefully you are aware of how lucky you are to have him as an employee.D.S. Of San Diego

Fon-nie martin Ortega
18:11 04 Dec 24
Good customer service.

Gale Mosher
18:19 02 Dec 24
Jonah was very pleasant and helpful and guided me through the ordering process on line.

Nick Chamani
18:49 27 Nov 24
Tiffany Griffith was a great help in assisting me in buying my RO filters online for the first time. 🙂

Isabel Sandoval
23:53 22 Nov 24
High quality customer service! Very helpful, very thorough and did not leave the call until everything was resolved.

Claudia Wedel
23:01 22 Nov 24
The Eco water customer service agent was excellent to work with and answered all my questions to my satisfaction. I needed to order new filters and had questions about what I needed. She looked at my account and was able to direct me to the proper filters online. Great job!

Wijaya Martanto
01:28 22 Nov 24
Very happy with the detailed technical explanation that field tech (Jason Harrison) and also the office support (Miguel Reyes) kindly provided.Thank you Fabian Acuna for his kind help to replace the salt level sensor and for Marissa Michel for the excellent coordination.Thank you!

Capt Lemo
15:29 21 Nov 24
My wife and I are very happy with our RO and Alkaline water treatment system. I contacted Tiffany Griffith to report a very slight leak at a fitting under our sink. She coordinated a service call for us to quickly handle this. Then we will be able to put our cleaning items under the sink before Thanksgiving and before our large family arrives. Yes, you can say that Tiffany helped us to save Thanksgiving this year!

Angelina Nguyen
00:00 21 Nov 24
Amazing worker named Jonah Rivas was such an amazing help. My grandpa was out of town and I didn’t know anything about water tanks or what to do when there is a leak. Luckily Jonah was there and was patient with me and help me out through the whole process of scheduling an appointment. He is such a nice young man and deserves a raise!😊

Antonio Martinez
16:37 19 Nov 24
Jaelyn Lopez provided awesome customer service, her patience and honesty are greatly appreciated.

Capt Lemo
01:33 19 Nov 24
Julie our sales person came to our house and I was shown how bad our current water quality was. My trusty Icemaker filter under the sink for the drinking water faucet had a higher TDS rating than the tap water! I also learned a few other things from Julie. that were helpful. She was fact based.We went the the full RO and Alkaline system. Carla was the installation lead and she was outstanding. She (and her helper Mariano) went above and beyond to create a clean looking install for us by going under the house instead of wrapping pipes outside of the house to connect to the softener. The rest of the install was clean and professional.This system might seem expensive up front but it is well made and not high maintenance. We chose to go this path instead of seemingly saving money up front and then having to maintain a sub-par system.I highly recommend Eco Water Systems if you are looking for a high quality RO and Alkaline water system.We are happy with our decision.

Al Gulbranson
22:04 15 Nov 24
Jonah Riva did a great job finding the repair part that was needed for my RO undersink EcoWater filter.

ML Realty & Mortgage
20:16 15 Nov 24
Jonah Rivas @ Ecowater is very friendly and helpful.very honest and details oriented.hopefully technician or plumber is the same

John Christin
16:57 15 Nov 24
One of the best buying experiences I've ever had for my home. From the ease of scheduling, to a seamless install. Thank you to the whole team.

Charles Swisher
00:53 15 Nov 24
Love their Customer service their product and all around professional service My Salesman Mike and Customer service rep Tiffany are fantastic. Thanks again love my new filtration system and alkaline water.

Chris Sosa
19:36 14 Nov 24

Christy Gonzalez
01:49 14 Nov 24
Had some special care and excellent customer service today with EcoWater. Thank you to Jonah Revis!

Todd Brant
18:26 12 Nov 24
Great customer service

Tyson Schroeder
19:09 11 Nov 24
We had EcoWater Softener and Reverse Osmosis systems installed in our house in 2021. The system has worked great! We have really hard water which frustrated my wife until we installed the systems. On top of this, EcoWater customer service has been great at helping maintain our systems. I wanted to especially thank Jonah Rievas for taking care of us on the customer service side.

A Rivera
01:21 09 Nov 24
Great service, over the phone consulting and they have youtube videos to help with your installation.

Xeliha
23:02 04 Nov 24
very nice, helpful and knowlegeable. Great job!!

Romel Posada
20:37 04 Nov 24
They're professional, courteous and accurate.

Sas sab
23:43 01 Nov 24
Jason from Ecowater was just amazing. I hate making appointments in general. Jason showed up on time with a friendly smile. He was very professional, and knowledgeable. He knew exactly what the problem was right away. He took care of everything so efficiently and answered all my questions about my water softner. I was very impressed. Definitely recommend.

Monica Lee
21:17 28 Oct 24

Debbie King
16:25 25 Oct 24
I had the best customer care service with Kyle Keehr. He went above and beyond with walking me through a quick fix for my RO system and sending me YouTube videos to help set up my WiFi on my water softener. He was helpful with supply information and completing my account information. We scheduled a maintenance call so a technician can come out and double check things. He made me feel valued as a customer. Thank you Kyle!

YIJING CHEN
21:45 23 Oct 24
very helpful

Kim Spilker
21:53 22 Oct 24
We love our reverse osmosis system from EcoWater SoCal. Recently, it began to run slower, so I contacted them and spoke with Jonah Rivas who sent me an email and a detailed video on how to fix the issue ourselves. It worked perfectly, and now we have fast running RO water again!

Sohrab Afrazi
16:51 18 Oct 24
Staff is Very professional and friendly

Harry
15:53 17 Oct 24
Kyle was extremely professional and knew the process very well. He walked me through setting up my new account and gave me all the right information I needed. I appreciate your help, Kyle!

Y Marks
21:11 11 Oct 24
Amazing!!! Professional, cleaned up, installed everything better than expected!

Nabil Bharucha
00:01 07 Oct 24
Kyle took the time to listen to me and help walk me through the setup of the eco water app. This was a great experience.

larry ringstaff
02:05 28 Sep 24
I have worked with Ecowater and Relyonwater for a very long time. Superb, above and beyond all the time!

Jon Davey
23:56 25 Sep 24
Ecowater SoCal team is very friendly and knowledgeable. I had the pleasure of working with Kevin Johns today.

Michael Vegas Gialketsis
20:56 20 Sep 24
I spoke with a Gentleman named Kyle and he was extremely knowledgeable and helpful from afar! Very grateful he was the one who answered!

Louis V
22:23 12 Sep 24
Great service by Ecowater! Looking forward to start using my new soft water and RO system. Thank you to Brendon Rosberg my sales rep and my instalation technician Carlos Lopez! You both do great work!

Aldo Barrera
18:45 12 Sep 24
I am a new home owner. I just moved in last Dec. I am still getting things set up and under control. We have ECO WATER system and need some help. I called for customer service and was helped by Kyle Keehr. Not only did he answer my questions and helped me find what I neededon the website but he went above and beyond to help me set up my own account and helped me with what need to update my system. He was extremely helpful. Great job!Thank you

James Calucin
02:32 11 Sep 24
I contacted customer service to arrange a service visit for a carbon top-off and received outstanding assistance from Kyle Keehr. He was friendly, knowledgeable, and polite, addressing all my concerns and answering all of my questions. I truly appreciate the support. Keep up the great work—very professional!

Maripat Nevins
19:49 09 Sep 24
A company that earns 5 stars for customer service, installation, communication and an excellent product!

Melinda Swearingen
19:44 06 Sep 24
We just had a system installed and are extremely happy with the service we had from Victor Deniz!! he was professional, friendly, informative, and completed the work with no problems at all! I appreciate that he took the time to explain the system to me and was respectful of my home. I highly recommend him for your service needs!

Team Irish
19:04 27 Aug 24
We were EcoWater customers in a different state (outside of CA). When we purchased our system (EcoWater water softening and Reverse Osmosis RO system) through the Costco program a couple years ago we were told we could move the system if we ever moved. We recently relocated on SoCal and called the local EcoWater dealer (EcoWater SoCal). We loved our original EcoWater team from our old home and were worried the new team wouldn't be able to fill their shoe. Boy, we were more than pleasantly surprised!! 🙂 The whole team from start to finish has been AWESOME!!(1) INITIAL SERVICE TEAM: Marissa M. reached out in response to our initial call and explained how the overall process would work to get our system installed in our SoCal home. She was great about answering all our questions, was super knowledgeable, and provided clear pricing and quotes.(2) SALES TEAM: Through Marissa we got our installation date on the calendar. Coincidentally, a few days before our install date, we happen to notice an EcoWater branded car parked in front of our neighbor's home. I walked up and was able to chat with Mitch M. (from EcoWater) after his sales call with my neighbor. He was kind enough to come to our garage and look at our kitchen set up so scout out the project in advance. He was extremely knowledgeable and professional. It was clear he did more than sales because of his knowledge base. He was also kind enough to offer to look in their computer system to see who was the technician that would be coming to do the install so that he could give them the heads up on our home. He happen to be back in the neighborhood the same day of the install and even stopped by to check in. SO AWESOME!TECH TEAM: Evan P. was our main technician and he was AWESOME. He was super patient, friendly, and knowledgeable. His teammate Jason H. was also super skilled and friendly too. They were both great about explaining the whole installation process. The best part of the team was their professionalism, very positive attitude and solution orientation.They were also very customer-focused. Because they had to shut off the main water for a while, they were also so considerate and made sure they kept working so that they were able to get to a stopping point so the water could be turned back on before they went on an overdue/belated quick lunch break. How awesome was that??! Because each home is different and has its quirks, Evan and Jason were both awesome about working around our plumbing setup and unique layout of our home.We cannot say enough about this AWESOME, AWESOME team. Whoever owns this company clearly hires for professional and super friendly people. Wish we could give them more than 5 Stars...we'd give them 10 STARS if we could!! HIGHLY RECOMMEND!!!!!! Will be telling friends and family in the area all about them!! THANK YOU ECOWATER SOCAL TEAM!!!

Lilia Madriaga
20:20 20 Aug 24

Andrew Hahm
18:23 10 Aug 24
I noticed that my water was still not yet "soft" after multiple months of seeing hard water spots over my reflective surfaces in my home. Jordan Tallmadge came out to our home, and he was super patient and actually did more than I expected him to do. He even opened up my water refiner unit and inspected everything and took it apart and did a full rebuild. He found a faulty O-ring and replaced it with better ones. He took his time, never felt rushed, and even added on an alkaline filter to our RO system.Most importantly, he was really friendly the whole time and I really felt like he wanted to make sure our issues were resolved. You can tell he cares. I hope to get Jordan again when we have our next service!

Patricia Chatman
17:39 16 Jul 24
Requested annual service for my whole house water system. Kyle K was very knowledgeable about my system and recommended all services required in addition to saving me money. Awesome. Highly recommend SoCal Water.

Martin Essa
23:35 15 Jul 24
Fabian was such a great help! He came for a house call and did a phenomenal job with everything that was asked him to do. I would definitely recommend him to anyone. EcoWater socal is a very good company and he does a professional job representing them!

Secil Demirci
20:20 11 Jul 24
We’ve been a Ecowater water softener owner for couple years now and everyone seems very professional and helpful. But by far Kyle Keehr was the most spectacular explaining how to do what we need to with instructions so clear that honestly a toddler could perform them. He took the time to listen to our needs, gave straight to the point, clear, and simple instructions. Saved money and time thanks to you Kyle, and thank you Ecowater for employing amazing people.

Lorena Uribe
19:42 10 Jul 24
Eco tech William was very professional and timely with the repair needed to our water softener machine. Kyle the customer service rep. was very helpful and courteous when I called for an ETA on our service call. Thank you for your help!!

Sonja Jorstad
18:11 10 Jul 24
Kyle Keehr was great help when I was trying to connect to a new network. Prior to my calling I tried Utube, which only helped slightly. When Kyle returned my voice message he sent me exactly the information I needed!! He even called me the next day to ensure my system was working as needed. GREAT customer service! - Which —- by the way is unusual in todays world. Thanks Kyle.Sonja!!

Mario De Leon
23:48 03 Jul 24
Excellent customer service extremely knowledgeable about their product.

DONNA GATES
21:53 03 Jul 24
Steve has been sssoooo helpful. I had lost most of my account information and he was able to locate it and assist me in ordering filters, while they were on sale. (Price is better than last years)Steve and I have tried to make contact for 2 days and he stuck with it until mission was accomplished.Thank you Steve and EcoWatersocal

Nel Menendez
16:52 28 Jun 24
Incredible customer service. The YouTube videos should be updated especially in this era. I was able to speak to a customer service rep and he walked me through all the steps needed when I replaced the filters and had water pressure issues.I purchased this through Costco. Worth every penny. The water taste great and has 3 filters at the kitchen faucet.

Irene Yu
02:47 28 Jun 24
We ordered a water softener and RO system through Costco. They were professional throughout the entire process, from the initial visit/quotation to the installation (Carlos did an excellent job). Admittedly the system may have been on the more expensive side, but I would rather take the extended Costco warranty and a quality product then pay less for a unit from a "quick sticker company". I would use them again for my next house.

Sava Nedic
22:50 27 Jun 24
I had difficulty ordering by myself filter replacement for my under sink RO system. I called EcoWater 800 number and was lucky Miguel Reyes picked up my call. After that all was easy with Miguel’s great help ordering filters and scheduling replacement date. Miguel did an except job.

Mark Daneshi
17:08 27 Jun 24
Steve did a great job in walking through how to order correct items and setup account.I want to thank him for it!! Much appreciated.

Robert Song
19:21 26 Jun 24
EcoWater SoCal provides very critical support for the long-term functioning and safety of RO and filtering for my family. Every call has been answered with some useful tips and money-saving opportunities. In my recent call to EcoWater, Steven Lundqvist provided a step-by-step instruction for ordering filters online at discount that was so simple and expeditious. Thanks much!! EcoWater SoCal has an excellent support team year after year, always looking after their customers.

Toshie Sweeney
23:14 24 Jun 24
Kyle Keehr is very knowledgeable and he was able to answer all of my questions throughly. He is patient and communicates clearly. Not only did he send the User Guide, which I requested, he also included several helpful videos about the RO water system we purchased. Kyle provided excellent customer service and his positive attitude and upbeat personality made me feel valued as a client. Thanks for all the super assistance, Kyle!

B. D.
06:20 28 Feb 24
I purchased an EcoWater softener and reverse osmosis system from Costco. The entire experience from the initial consultation to the installation was great. Our service technician Jose Magana was friendly and professional, he had our new system up and running in just a few hours. He answered all our questions about the water softener and we feel confident about maintaining it now.Our water feels and tastes so much better, we are very happy with the purchase.

Wendy Wang
22:13 19 Feb 24
Jose Magana came to install our water filtration system and did a fantastic job! He was very friendly, patient with explaining the process, efficient, and tidy. I highly recommend his service!

Hyun Kwon
01:20 11 Feb 24
This water is so amazing.I had a great experience with Matt and the installation team.👍😁

Carol Noel
20:23 08 Feb 24
Excellent service ! Very efficient!

Joe Finci
19:18 26 Jan 24
Hector Chacon provided excellent service when servicing our water system. Polite and professional, answering all of my questions.

Andy Goldfarb
23:48 15 Jan 24
As always, the best service provider and the best servicing as has all the times before.

Daniel W
00:50 10 Jan 24
Thanks to Julie, we are very happy with our complete Ecowater system installed about 6 months ago. The service & followup is very reassuring.

Zheng YANG
21:35 07 Dec 23
Great works!

Lucol Trucking
21:22 12 Sep 23
Brennan serviced my water purification system, was professional and courteous, and answered all my questions. He seemed to enjoy his work. Please keep up the excellent work. We need more of techs like him.

Greg Flynn
02:58 12 Sep 23
Great install and quicker then I thought it would takeThank you

Nadeem Ahmed
20:27 22 Aug 23
We have used EcoWater systems before. Just moved from Utah. We found Julie very knowledgeable of product line. She was very courteous and professional. Actually she is the reason we were made comfortable to decide which model we should get. She was prompt in arranging the installation. The installers Henry and Karla were very efficient, fast and clean workmanship. So far very happy, Julie is making sure the water is soft.

Sapna Shastri
22:35 30 May 23
Victor was knowledgeable, polite , professional and cleaned up thoroughly when done. He explained all to us I a way we could understand.

Phil Feldhus
20:49 24 May 23
Victor was friendly and knowledgeable. He left the area clean and my system was up and running in a couple of hours. I recommend him.

Paul Yeomans
20:48 23 May 23
eco water hector , great service

Amir Meram
05:35 19 May 23
Great experience with Victor Deniz, he was very helpful and professional, explained every step of his work, certainly deserves 5 stars.

Anne Hoesing
19:02 13 Apr 23
Sales person and install experience was great. Both were very professional. Dylan Barnett was my install tech, he explained everything from beginning to end and left me feeling good about my purchase. I would recommend this service and it was a pleasure working through Costco.

John Hilton
17:11 07 Apr 23
Jordan provided world class service. I would highly recommend him.

nan liu
22:33 06 Apr 23
After a lot of comparisons, I chose the EcoWater purifier. I am very grateful to Mr Victor for the professional installation and patient explanation. Now we can drink water carefree.

Lin Slocum
20:02 05 Apr 23
Many thanks to my service tech today Dylan. I called this morning for service and Dylan at my home earlier than expected, which was perfect. He thoroughly double checked all the lines and equipment, and they were all operating perfectly. He went above and beyond to troubleshoot the potential problem and provided me with some info for a simple fix. Not only was he knowledgeable and professional. he was also very polite and friendly!

Vanessa Uteau
01:20 31 Mar 23
Great service. Everything was explained in detail.Agent went above and beyond and even went to home depot to get a part that i should have had.Highly recommend.

Alampurappa Vajrakarur
21:00 18 Feb 23
Excellent and exceptional service!

rico salonga
21:52 16 Feb 23
Excellent customer service

Gil Vega
19:28 16 Feb 23
Very courteous and knowledgeable as well as helpful.

Harry Albert
17:54 16 Feb 23
Great service, Jordan was super nice who went over and above teaching me how it all works.

Mason Tran
00:12 08 Feb 23
Jordan is a great tech . He’s very helpful , patience and very thorough in explaining all my questions.

Dr. Mona Khanna
19:59 25 Jan 23
My comment is about the EcoWater technician Hector only: he was on time, professional, competent and instructive. I recommend him without reservation!

Suzanne Stuut
16:00 06 Jan 23
I had a problem with my system not producing water. Liz was able to walk me through the repair saving me a service fee. I don't understand why the filters are so expensive compared to other systems, but the customer service is supreme.

Heather D
08:25 01 Jan 23

laleh mehdinejad
22:09 28 Dec 22
Great customer support and super friendly helper, Lisa, thanks

Thomas Migliacci
19:17 21 Dec 22
She was very helpful and very nice.It was nice to talk to someone who new herStuff

Andy Rivera
23:07 19 Dec 22
Liz Hudson of EcoWater represented the company exceptionally well as she was very patient and helping this first time user gain a better understanding of how and when to change their water filters and salt for the softener. She also was fantastic in scheduling me for service within my warranty period to assist me with face-to-face instruction on how to change out the filters and salt. I appreciated her patience and clear communication skills. She’s a great asset to EcoWater and a pleasure to work with.

Padhu Venkat
18:12 10 Dec 22
Customer service is excellent

Penelope’s Loom
20:12 02 Nov 22
Great customer service over the phone!

Cory Fitzsimmons
19:15 07 Oct 22
Roger was extremely flexible and patient with working around my schedule to set up my water softening alert system. Great customer service!

Rosa Cazares
13:46 05 Oct 22
My service call was met with professionalism, friendliness, and knowledgeability. Roger Aceves went above and beyond to help me solve my issue. It is truly appreciated. Thank you!

Darshana Gala
19:36 04 Oct 22
Roger was very helpful

Roberto Barba
00:29 28 Sep 22
Recently had to purchase new filters for my system and Liz was able to assist in making it happen. She made the process so easy for me that I was a little surprise at just how easy it was. Thanks.

Terry Ross
21:36 15 Sep 22
Good communication over the phone regarding salt refill.

Amy Ebbert
19:43 06 Sep 22

Kristen Tsou
20:41 30 Aug 22
Tech support is very polite, patient and knowledgeable.

Kevin F.
20:49 03 Aug 22
Very happy with our reverse osmosis system.

Larry Eschenbacher
23:54 23 Jun 22

Judy Huangsun
22:29 11 Jun 22
SO HAPPY we've met Julie!!! She's super helpful, gets to the point yet also very patient in explaining/answering all of our questions, and is responsive!! Let me tell you, you can certainly FEEL the water difference. Having both hot and cold drinking water readily accessible is also a huge plus. Highly recommend!!!

Gary Schwartz
20:26 26 May 22
Our technician, Chris was great. He thoroughly explained everything and showed me how to save money in the long run. Very happy and impressed with the service he provided.

Maneshkumar k Patel
19:14 24 May 22

小孙
00:24 22 May 22
Julie is very kind and take a good care for us. She is so professional and willing to answer all kind of questions we have. We would like to give our highest recommendation for her!!

nancy eagleton
00:26 07 May 22
We had a terrific experience with Kyle Keehr today helping us with ordering supplies on line. He was very pleasant, helpful & knowledgeable.I had to callback for further clarification on ordering and Kyle was there again when I needed him. He is winner!!!!!!

Sasha Pirrie
18:44 22 Apr 22
Super helpful team! Liz helped me order my filters and sent a video to help replace filters once received. Our water tastes great and we’re happy with the product and service.

Nancy Serrano
22:18 15 Apr 22
Kyle was really helpful in getting our drinking water back. It was a quick and easy fix! Thank you Kyle!

Sissy49 Shopa
21:07 08 Apr 22
I needed to reconfigure the plumbing for my Eco Water system, and customer service was very helpful in arranging the changeover. A special thanks to Kyle!

Michael Mosca
18:07 07 Apr 22
As always, Kyle was prompt and thorough in his response. It's actually a pleasure to do business with EcoWater of Southern Cal.

Maritza Huerta
04:02 03 Apr 22
Eco Water rep Liz assisted me with multiple videos on how to remove & replace the filters. She followed up even while I removed the old filter. She kept in contact until I was able to get the job done. Thank you Liz for your assistance on a weekend.

Art Arm
20:13 14 Feb 22
Excellent service and I recommend to everyone

Teresa Dahlem
14:58 27 Oct 21
We had John Arguilez come out and replace our filters on our RO system. He's customer service was outstanding. He was funny, courteous and very knowledgeable. He spent time going over how to care for our water softener as well as the RO system. He walked me through each step of the filter replacement so that I could do it myself next time if I so desire. Never did he try to oversell services. On the contrary, John let me know that the membrane should not need to be changed for another 3 years for the RO system and the softener should not need serviced for 2 more years. On top of that he made sure to explain that he's just a phone call away should I have any questions or require future service. We're so happy we chose Ecowater!

Karthikeyan Srikanthan
22:55 07 Jun 21

sai avinash edara
00:16 21 May 21
The Installation was very smooth and it took 4.5 hours as promised. The service was great and the Technician Oscar Barron was very cooperative, knowledgeable and explained us on how to maintain the system and troubleshoot.

Maria Mora
19:29 11 May 21

Hans Kabel
20:32 06 May 21
John was de service persoon, verantwoordelijk voor de installatie van de zacht water en de reverse Osmose , John en zijn leerling in opleiding .Beide waren respectvol en vriendelijk, legde uit . de beste plaats voor de zacht water en waar de leiding voor de afvoer wordt aangelegd. en waar wij de kraan voor de reverse osmose te plaatsenal het werk was zeer netjes uitgevoerd, na de installatie , de uitleg was goed, maar wel veel in een kort tijd bestek te begrijpen.bedankt voor goede en positieve ervaring,

Chad Hartman
21:22 19 Apr 21
Love Ecowater’s service! Had a leak in our home’s water softener system, issue was the plastic component was faulty. Called their staff and had very knowledgeable tech, Victor, come in 2 days to absolve the issue. He replaced the faulty item in about an hour. I would recommend ecowater and Victor to anyone looking to get a system installed in their home!

komal rajyaguru
00:33 16 Apr 21
Great guy. He explained things very clearly and great work ethics. Would highly recommend.

Michele Lucien Erickson
23:44 14 Apr 21
Juan did an EXCELLENT & speedy job of maintenance on everything - would recommend him to everyone!!Phil Erickson

mclean mohan
00:22 13 Apr 21
Oscar was great, made sure we were satisfied before he left. He did an awesome job

Geo Moraveck
20:12 09 Apr 21
A perfect service man! If you expect someone who meets your every expectation,John is your man. He was on time, efficient, friendly and willing to explain what he was doing. I will call him back before I attempt to make my own maintenance however simple it might be. John has been to our house before and I was happy to see his cheerful face again.

Bonnie Bonbon
21:56 02 Apr 21

Nawal Lotfy
20:12 02 Apr 21
Great jobe. And wonderful professional attitude

Mark Littlewood
14:22 02 Apr 21
John made a service call to diagnose and repair a blank screen on softener. The unit came with the house and had been operating fine. John found a long low voltage wire was the culprit. Some corrosion at ground level connections and even inside the wire insulation was a concern. John removed and replaced the whole run of wire. A difficult task involving threading the new wire under cement and under the house.He also gave me an orientation on operation and maintenance of the unit. Prior owner did not leave any manuals so this was welcome.After the softer maintenance was completed he checked the drinking RO water unit. Five years since install and time to change the charcoal and RO membrane. Another orientation on this unit from John was appreciated.I like that his company has records for the address for installation and no maintenance since.John cleaned up after both jobs and all is working great now!A pleasant experience with a guy who seems to enjoy what he does!Thank you John.

David Moring
23:47 01 Apr 21
John Arguilez is extremely professional. He was here to replace reverse osmosis filters and to train me about the system. He was clear and patient in his explanations. I feel even more confident in the EcoWater units that were installed last year. I should be able to handle future re placements and am aware how to react if a problem arises. But more importantly, I know John is nearby and will quickly come to my aid. He left me his number and promised to respond immediately. I believe him.

Ice Man
21:34 01 Apr 21
Amazing customer service: our tech, Oscar, called before arrived. We got home late , waited for us and never hesitated in answering any of our questions or concerns. Great Great Great customer service.

Luz Elias
23:10 31 Mar 21
Great friendly service

Carrie Barton
23:57 25 Mar 21
John was incredible. The window for service he gave was 1-4 pm and he showed up before 1!!! He was so knowledgable, friendly and professional. I sure wish all customer service was like this. We are loving our reverse osmosis water system from these guys. They are TOPS. John is the best. Thank you, EcoWater and John. You've taken the guess work out of healthy water for us. We love it!

Phyllis Palomino
20:08 18 Mar 21
Dustin from EcoWater provided the absolute best service. He explained why we weren't getting any water flow from the reverse osmosis tank. It was a simple fix. He didn't try to sell us a new tank. I highly recommend him for any service calls. Very polite and professional. *****

Nicole D
17:41 18 Mar 21
We've had our Ecowater whole house system since 2008. I even brought it with me when I moved into a new home a few years ago. It has proven to be a reliable system, and worth the initial investment. I particularly like that my water doesn't smell like chlorine! Customer service with Ecowater has always been very helpful. I recommend!

DAVID BENJAMIN
17:47 16 Mar 21
I’m a senior citizen and while I consider that I am savvy in a technical way, I did need lots of help setting up my EcoWater system. Sean went beyond setting up the system by helping me with my password and logging into the system properly. Sean was very helpful. He took his time making sure I completed each task before moving on. He was very respectful. I would recommend Ecowater Systems San Diego to anyone who is in the market for a water system to enhance the condition and safety of their home water quality. I’m giving Sean a rating of 10 out of 10 stars. He did an excellent job and I appreciate his professionalism.

Thomas Lao
21:23 13 Feb 21
Brett McCullars and his team at EcoWater of Southern California provides service beyond my expectation with quick response time. He is very informative and provide details explanation. His team installed a whole house RO system with excellent maintenance service.

Rosa M Casillas
04:48 26 Oct 20
Excellent and very professional installation, great work from both the salesman Eddie Duarte and the installation crew Trevor Oglesby and Caesar Carrillo.They were very polite and friendly, We really appreciate their professional work. We give them 5 stars. Will definitely recommend them and the company to friends and family, significant difference in water taste and condition, great customer service over the phone too. Thanks again, God bless each and everyone of you.

Fatima Armani
16:59 29 Sep 20
Great company they called me back and helped me out with my issues! supervisor was helpful!

Ric Brutocao
18:55 12 Aug 20
I am very impressed with the service. I called in and before i could give my information, Alex knew who i was and what i wanted... a replacement RO Filter. It made the process fast and most importantly accurate. I rate them 5 stars.

Capt Shawn
22:18 11 Aug 20
Great service excellent product reliable.

Rob Guzman
19:09 06 Aug 20

Maria Ortiz
19:46 13 Apr 20

Allison Rogers
23:45 16 Mar 20
Best tasting water out there. Great service!

Jennifer Fernandez
19:22 10 Mar 20
LOVE Eco Water

Tiffani Waters
21:50 09 Mar 20
Calling EcoWater to fix our very hard water was the best decision we made after buying our house. Almost immediately we noticed no white film on the shower or the dog water dish, our skin didnt itch after showering and our laundry felt better. We found out about EcoWater through their affiliate program with Costco, and after calling and setting up an appt, someone (April) came out to our house to do several water tests both in our faucets and our outdoor spigots and recommended the system that would work for our water use and our size home. We’ve had it for several months now and I really couldn’t be happier with it. It’s made a world of difference and I’d do it again in a second!

Char T
04:06 27 Feb 20
I did the Costco water treatment, set up a consultation and Julie Riness came over and tested our water. We recently moved in Riverside. I didn’t realize how bad Riverside water was. I didn’t even know I wanted water treatment until I noticed a lot of lime and calcium build up around my sink. I also noticed my hair was getting darker and my scalp had build up. My sister started getting acne and her eczema was acting up from the water and my daughter started getting skin problems. After Julie showed us what EcoWater does, there was no hesitation from our family that we needed this. Julie was great in testing everything out, the pH and the separation of our water and what’s in it. She answered all of our questions and gave us the best water system fit for our home. We wanted it installed right away and she was able to hold her word that if they get any cancellations, they will squeeze us in, which they did. My Costco cash card came in a week later and with my membership, I’ll be able to get the rewards when it comes time to renew again. Julie was so great and the customer service I received was awesome. I love my water treatment and having clean water to drink! It has truly worked. My scalp problems are gone, skin isn’t dry, my sister’s acne is going away and we get spotless car washes!

Capt Shawn
21:36 26 Oct 19
If you don't have it your missing out on a better quality of life

Johnathan K (Johnnyknocks)
19:23 18 Oct 19
My system has been working well. Soft water is hard to beat when you have sensitive skin. Washing clothes is also easier and cleaner with soft water. We also have the alkaline water which for me is a must if you drink a lot of water. Julie whom has helped from the beginning has come by to check on everything making sure everything is working properly. Pure and Gentle soap products that come with the first purchase are nice. The installer was over the top good with quality piping job and bonus soft water outlet for washing the car.

normanand norman
22:37 05 Sep 19
We had been talking about getting a water system for a while since we were seeing a lot of build up from the hard water. We were concerned about the damage to our newly remodled bathroom and new appliances in the kitchen. After seeing EcoWater at Costco we were confident we would be well taken care of. Our neighbors have a system from another company but are not pleased with it. Julie R. took her time explaining the benefits of the whole house refiner and alkaline water drinking system. We have had the system about 6 weeks now and when she came back to retest, everything was working perfectly. After a couple days, we could feel the skin was not dry after showering. We had been drinking water from the refrigerator filter but after Julie showed us it wasn't much different than the tap, we knew we wanted the reverse osmosis as well. My husband gets arthritis in his back so we went with the alkaline filter with the higher Ph to reduce inflammation. Karla & Juan did an extremely great job on the installation and helped us with the wifi settings. We will be telling all of our neighbors about Julie & EcoWater.

Caralyn Goudy
18:08 26 Aug 19
Our Rep Julie did a great job! She came out to retest and make sure everything was working properly. After just using our system for a few days, I noticed a huge difference in the water softness compared to my mothers house, who doesn't have an EcoWater system. We're also happy that we will be saving $75+ by not needing an Arrowhead water dispenser and bottles anymore. We also took advantage of the Pure and Gentle soap package and can't wait to get it so we won't be using harsh chemicals in the house anymore.

Kim Spilker
17:33 03 Jul 19
We love the taste of our water with the reverse osmosis system. April came to our house and tested our water and explained everything. Thanks to her, we decided to add the good minerals back with the extra tank and the water is soft and clean tasting. We chose this for our health because of the chromium 6 in the desert water, but having our water taste great is an added bonus. We bought this through Costco.

Mary Elisha
22:54 24 Jun 19
Eco Water’s promise to deliver a quality, exceptional product has not disappointed ! From first contact with April who handled customizing our equipment to suit our needs, to the skilled, professional installers , we had a seamless experience. Furthermore we continue to enjoy delicious , quality water and quality equipment... as guaranteed ! On a side note, April helped me rescue an abandoned kitten in my backyard, and that kitten is now a beloved cat belonging to my daughter ! Eco Water holds to their commitment to provide exceptional quality products and service!

Jamie Norcross
19:39 24 Jun 19
I have had my reverse osmosis unit for approx 9 months now and I love it I couldn’t imagine going back to bottled water! My sales rep April was beyond helpful and made the transition and sale a great success! Would def reccomend to my friends and family!

Bradlinger Blues
20:25 14 Jun 19
Fully satisfied so far! Got both a Water Softener and an RO Filter.Absolutely no more white mineral deposits on faucets. Clean, clear, very drinkable and satisfying water with no residue. The water is *literally* softer. Showers are actually smoother.Then there is the effect the treated water has on clothes washing. Again, the clothes are literally softer when they come out of the machine, as well as after they have been dried.Very prompt and professional installation as well as immediate return correspondenceGreat, if not life changing investment.Solid professional company.Happy

Martin Brewer
01:39 07 Jun 19
EcoWater Palm Springs just installed a soft water system in our home, and we are very happy with it. We have received exceptional service from the sales representative, April Wolcott; the installer, Anthony Thieme; and the service manager, Brett McCullers.It is clear to us that EcoWater wants to not just sell water softeners, but to insure that they are properly installed and serviced. They place a high priority on customer satisfaction.And, their price is competitive. We did a great deal of research and got multiple estimates, and we felt the EcoWater system we chose (they have many options) for the price best fit our needs.Highly recommended.

Patrick Crotty
21:43 06 Jun 19
Great experience with Ecowater Southern California. We bought a water softener and reverse osmosis system for our drinking water. Both sold through Costco. We are very pleased with our choices. Our sales representative, April Wolcott was excellent and a pleasure to deal with. Her knowledge of the systems and how they work helped us considerably. She clearly enjoys helping her customers make the best decision for their needs. Highly recommended.

Rick Luginbill
18:33 05 Jun 19
Just bought an Ecowater System through Costco on Sunday and it was installed on today. Since I just had the system installed, this review is on the install only. The person who installed the system was Tony Thieme. I was very impressive with his knowledge and his work. The install was quick and he didn't leave any trash or mess behind. Tony is a true Professional!

Mildred Salinas
23:43 31 May 19
LOVE OUR ECOWATER SYSTEM. WE DECIDED TO GO WITH THE REFINER WITH WIFI AND THE ALKALINE WATER. IT WAS THE BEST DECISION WE MADE. JULIE WAS AWESOME AT EXPLAINING EVERYTHING ABOUT THE SYSTEM, GAVE US HELPFUL TIPS TO KEEP SYSTEM RUNNING SMOOTHLY AND ALSO CAME BY A COUPLE OF WEEKS LATER TO MAKE SURE ALL WAS WELL. WE HAVE A RAISED FOUNDATION ON HOUSE AND WE CAN'T SEE WERE THE INSTALLATION BEGINS. IT WAS SUCH A CLEAN JOB BY THE INSTALLERS. THANK YOU SO MUCH! SALINAS FAMILY

Frankie Ho
15:40 18 May 19

Minigo Montoya
18:33 17 May 19
Julie was very nice and helpful. She answered any questions we had and even came out several months after install to make sure all settings were good and everything working. She gave good recommendations that were very helpful as well.

Danny Lomeli
04:37 03 May 19
Must have product in your home. My water treatment specialist, Julie Riness cares about her customers. Julie visited six months after we purchased the water treatment system, and made sure that everything was working to par. The team of technicians are all nice and very professional. The system is easy to maintain and I recommend you purchase the digital light indicator to alert you when the filters are ready to be replaced. The water system is the best investment you can make for your home, but most important, for your health. Below are a few key takeaways after purchasing the system:1. Eliminated odor in my water!2. Always available clean drinking water.3. No need to buy bottled water. Particularly, Alkaline bottled water can be expensive.4. Healthy skin. No more itchy skin after showering.5. Helps with eczema skin condition.6. Pure & Gentle products are excellent. I haven't paid for soaps in the last 6 months.7. Most important, you won't regret purchasing from EcoWater Systems.8. Extremely happy customer!P.S. my wife swears that our plants are looking much healthier since watering with the new system. 🙂

Janelle Alhanati
01:20 16 Mar 19
We've had our whole house refiner and reverse osmosis system for six months now, we've noticed a significant difference in the calcium build up on all the fixtures, noticed how much softer our skin and hair is. We were so excited to get the pure and gentle soap products, now we don't have to buy any laundry detergent, dishwashing soap, personal care items or cleaning supplies. Saving so much money by not going to the store and feel so much better about the reduction of plastic bottles by having our soaps come in concentrated form and not buying bottled water.Our installer Carlos DLC did a great job on our installation and our sales rep Julie R has being amazing, she's stopped by to check in on our system and we are so happy we made the decision to go with EcoWater over other companies.

Silvia Pena
05:33 08 Mar 19

Julius Sinocruz
20:29 25 Feb 19
Julie is a wonderful sales lady and very friendly. She explains everything very well and she makes you feel very comfortable. I highly recommend this company to invest in your health because health is wealth.

Hardik Bhatt
20:12 18 Feb 19
Good Job on installing filter tank and RO system. Finished the job in 3 hour. Clean work. No mess. Very knowledgeable.

Melissa Davison
19:07 05 Feb 19
Julie was just fantastic and we are so pleased with the EcoWater system. Very responsive - great customer service! Thank you!

Cal Poly
05:50 31 Jan 19
Beautiful and I really appreciate it

Ellen Kim
01:38 31 Jan 19

Eusebio Jimenez
20:55 24 Jan 19
I just want to say Thanks to Brett McCullers a service tech who came to my home to install my water system under the sink. He was really helpful and friendly. He noticed a small leak from my previous hose and offered to come back if I got the new hose and install it. I know that isn’t part of his job and it was going to take time away from his other orders to come back but he was willing to do that and he kept to his agreement. It’s sometimes hard to find good customer service and even that much harder to find someone who will go above and beyond what they are required to do. Much appreciated to BrettThank you

Max Nejad
02:10 17 Jan 19
We put in a service call to Ecowater and Chris Herrera the service technician did a great job for us. He was extremely nice and professional. We would use them again if we run into any problems with our water softener.Thank you Chris!

Robert Otanez
17:20 09 Jan 19
Good prompt service.

Ramon Martinez
03:08 03 Jan 19

Britt Greenberg
16:38 28 Dec 18

Maira Martinez
05:12 27 Dec 18

Trudy Ladaw
23:05 02 Oct 18
Victor was prompt and did a great job with the installation of a new EcoWater reverse osmosis drinking system. He cleaned up the work space and also took time to explain the maintenance of the filtering system.

Carlos Lopez
18:30 03 Apr 18

SEAN DUNN
14:57 29 Mar 18

Glenn Kiehl
00:08 29 Mar 18

Casey Tillett
02:32 31 Jan 18

Kayla Buenrostro
01:22 24 Jul 17
We had got the Eco water system installed in the middle of June and we are in love with it! I'm really picky with the water I drink and hardly ever drank water but since we had the water system installed I actually drink it now it was no taste and that's perfect for me and my family. The hard water is gone we can diffently tell the diffence our skin isn't rough and dry but silky and smooth! My daughter dry skin has healed! Thank you so much Eco water I00% recomand this company

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