Our installation tech Raymond was very professional,... courteous, and knowledgeable. He finished the job and everything looked great. The cleanup was awesome and he showed me the main point of the system. Thanks for the great installation Raymond!!read more
I’ve been incredibly impressed with EcoWater SoCal! The... water from their system tastes amazing—crisp, clean, and refreshing, a huge upgrade from what we had before. What really stands out, though, is their awesome customer service. Taz, their service coordinator, went above and beyond to ensure everything was installed perfectly and answered all our questions with patience and expertise. The entire experience was seamless, and I highly recommend EcoWater SoCal to anyone looking for top-notch water solutions and exceptional service!read more
I had a whole house water filtration system installed today... and Raymond Loera was my Tech. Raymond was pleasant and did an excellent installation job. He took the time to explain how the system worked and delivered great customer service! Thank you, Raymond!Cindyread more
Thank you William for being thorough an excellent support
Miguel Reyes was professional and resolved my problem in a... timely manner. I appreciated his support and looking forward working with him in the future.read more
Thank you Jonás got bring so patient with me and helping... all the way.read more
Miguel was very helpful. He answered all of my questions... and waked me through procedures. Patient and professional. Thank you Miguelread more
I have an EcoWater whole house water softener system,... including the reverse osmosis tank and filters under the kitchen sink that further purify the drinking water. EcoWater SoCal installed 2 years ago. We love our system. Today (Sunday) I had to replace the pre and post filters, and alkaline filter under the sink. Easy twist off the 3 old filters, and twist on the 3 new filters. I could hear the water fill up into the filters, but I had very little pressure at the sink wand. I was frustrated, twisted the filters back off and put them back on, still low water pressure. I thought for sure we were up a creek until I could call EcoWater Monday morning. I called EcoWater SoCal just to see if maybe someone might be working on a Sunday. And to my surprise they have an after hour emergency extension for existing customers, and their technician Fabian Acuna answered. On a Sunday, he gave me his mobile# so I could FaceTime him back and he could visually see that all the valves were turned on and filters installed correctly….they were. And then he said you know what I bet some type of sediment knocked loose when you installed the new filters. He had me unscrew the sink wand, and sure enough the filter inside the wand was clogged with sediment. Easy fix, took less than 5 minutes for a professional to diagnose. Thank you Fabian, very much appreciated! Looking forward to another year of EcoWater running through our whole house.read more
I called to place an order for my filter and I’ve never had... a more pleasant experience with this company than the experience I had with Jonah Rivas. He was so helpful and friendly and resourceful and informative. I really appreciate the help Jonah!!!read more
I had a great experience with the customer support team to... resolve an issue with my filters order. Big shout out to Jaelyn and Taz!read more
Very knowledgeable and respectful, everything was done and... completed as expected. Great service I would use them again 100%There was a water spout for the water at the sink that was not installed however it was taken care of right away and will be scheduled for an install.read more
Christian, Nathan and Jason all represent EcoWater well.... Apparently the politics between Salt Systems and RO are a hot button issues but these guys did great explaining the differences and let the customer decide. Also. Had a small leak. Nathan got Jason to come out and check the system. Legit service.read more
Great customer service by Jason
I am impressed with the excellent work done to install the... water softener system. The installation tech Jose was so professional, knowledgeable and patient with all my questions. The softener units look amazing and the installation was completed within 2 hours. Great job EcoWater and kudos to Jose Magana on the installation excellence!!read more
Ecowater provides great customer service on the phone. A... real person is only one click away to answer your call. Jonah picked up my call today. He was knowledgeable and passionate about his job. Jonah explained the water filter and scheduled a service for me. The call was straightforward and pleasant.read more