Jonah was awesome on my support call!
The customer service at EchoWater SoCal is great, one of... the best experiences I have had with customer service. My customer service representative name was Jonah Rivas, he was friendly and knowledgeable of the system I had and was able to translate my limited understanding of the product to a working order for an experienced tech to understand before his visit to my location. Great work by your employee Jonah, Echo Water SoCal hopefully you are aware of how lucky you are to have him as an employee.D.S. Of San Diegoread more
Jonah was very pleasant and helpful and guided me through... the ordering process on line.read more
Tiffany Griffith was a great help in assisting me in buying... my RO filters online for the first time. 🙂read more
High quality customer service! Very helpful, very thorough... and did not leave the call until everything was resolved.read more
The Eco water customer service agent was excellent to work... with and answered all my questions to my satisfaction. I needed to order new filters and had questions about what I needed. She looked at my account and was able to direct me to the proper filters online. Great job!read more
Very happy with the detailed technical explanation that... field tech (Jason Harrison) and also the office support (Miguel Reyes) kindly provided.Thank you Fabian Acuna for his kind help to replace the salt level sensor and for Marissa Michel for the excellent coordination.Thank you!read more
My wife and I are very happy with our RO and Alkaline water... treatment system. I contacted Tiffany Griffith to report a very slight leak at a fitting under our sink. She coordinated a service call for us to quickly handle this. Then we will be able to put our cleaning items under the sink before Thanksgiving and before our large family arrives. Yes, you can say that Tiffany helped us to save Thanksgiving this year!read more
Amazing worker named Jonah Rivas was such an amazing help.... My grandpa was out of town and I didn’t know anything about water tanks or what to do when there is a leak. Luckily Jonah was there and was patient with me and help me out through the whole process of scheduling an appointment. He is such a nice young man and deserves a raise!😊read more
Jaelyn Lopez provided awesome customer service, her... patience and honesty are greatly appreciated.read more
Julie our sales person came to our house and I was shown... how bad our current water quality was. My trusty Icemaker filter under the sink for the drinking water faucet had a higher TDS rating than the tap water! I also learned a few other things from Julie. that were helpful. She was fact based.We went the the full RO and Alkaline system. Carla was the installation lead and she was outstanding. She (and her helper Mariano) went above and beyond to create a clean looking install for us by going under the house instead of wrapping pipes outside of the house to connect to the softener. The rest of the install was clean and professional.This system might seem expensive up front but it is well made and not high maintenance. We chose to go this path instead of seemingly saving money up front and then having to maintain a sub-par system.I highly recommend Eco Water Systems if you are looking for a high quality RO and Alkaline water system.We are happy with our decision.read more
Jonah Riva did a great job finding the repair part that was... needed for my RO undersink EcoWater filter.read more
Jonah Rivas @ Ecowater is very friendly and helpful.very... honest and details oriented.hopefully technician or plumber is the sameread more
One of the best buying experiences I've ever had for my... home. From the ease of scheduling, to a seamless install. Thank you to the whole team.read more