“Proudly Serving the Southern California Areas Since 2006“
Contact Us: 760-259-2306 Google Rating 4.8Based on 655 reviews
EcoWater SoCal 4.8
CORAZON21:03 03 Jun 25My nephew and I were working on getting my Ecowater Reverse osmosis tank pressurized and when it didn’t work , we called Ecowater and spoke to Kevin Johns . He immediately offered to provide his number to text photos of my system and plumbing underneath . And with that he knew exactly how to help us . He was so amazingly good and helpful and so patient in trouble shooting my RO issues . And subsequently guided us on replacing my old filters which he figured may have been clogged cuz replacing the 3 filters were way overdue . So step by step , he pleasantly guided us on replacing the filters and it was successful. I really appreciate your outstanding customer service,Kevin. Your customer service was definitely 5 stars ⭐️⭐️⭐️⭐️⭐️!
Jon Davey19:52 02 Jun 25Ecowater SoCal team is very friendly and knowledgeable. I had the pleasure of working with Jason Harrison today. He was very helpful and knowledgeable.Previously, I had worked with Kevin John on another service call; he was very helpful as well.
Rosalyn Nicholes23:22 23 May 25Jonah Rivas was great in helping me know what to purchase and with making sure if I needed additional help to not hesitate to reach out. Outstanding customer service skills and such sincerity. If there were stars to rate him he would be a 5+!
Simone Morris19:44 23 May 25I love my ecowater filter so much I have two in my house and installed one at my parents too. I called to get help replacing my filters and Jonah made it so easy! He walked me through which ones to add to cart based on my systems and followed up with written instructions and a step by step video on how to change them. So easy. I’ve had ecowater almost 7 years now and have always been pleased with my filter and their customer service!
Michael Weisfeld17:45 23 May 25The entire experience working with Ecowater has been great. It started with the rep at Costco who helped us learn about the solution and schedule a at-home meeting. Ben was the sales tech we worked with to scope out the right equipment for our home. He was very knowledge and friendly. Finally, Michael the installer was very professional, equally knowledgeable and willing to do the extra touches to make everything clean and neat. We are very excited to have an Ecowater solution for our home and be a customer for many years to come.++++++++++++++Update: June 2025 - We are many years into our ownership and everything continues to be great with our water and ECO products. Even the customer support via the phone has been thorough, friendly and solution oriented. Shout out to Jaylen and Jonah for great customer service.
Mayra Garcia16:30 23 May 25Carlos was great. Explained what he was doing throughout the whole process. Very kind and patient. Did a beautiful job installing the water system in my home.
Chris Chock06:17 22 May 25Jason from EcoWater was fantastic! He recently came by to do maintenance service on our water softener system and did an excellent job. He was professional, knowledgeable, and took the time to explain everything clearly. The system is running perfectly now. Highly recommend Jason if you're looking for reliable and friendly service.
Timothy Herman03:05 21 May 25Purchased the system from Costco. Steven Scouten helped me out and answered all of my questions. He also addressed some concerns I had. Great customer service. I love this system and I would highly recommend.
Eleanor Wai Lam Tong05:49 20 May 25Taz has provided excellent service and patience with me. She solved my water filter problem and suggested good ideas of how to take care of my new water filters. I appreciate it her help and support.
Lawrence Isaac14:50 16 May 25Jonah Rivas helped me place my order for filters and did a FIVE STAR job. I could not have done it without him. I was so pleased I asked him to come to my house and install the filters when they arrive. He is very knowledgeable and was patient with me which I appreciate. EcoWater is lucky to have him as an employee
Priscilla Soro19:43 15 May 25I couldn’t be more satisfied with my EcoWater SoCal experience! We had our water system installed three years ago, and it has truly been a game-changer. The water is consistently clean, crisp, and refreshing—something I appreciate every single day. Recently, I called in to replace the filters, and I had the pleasure of speaking with Jonah. From start to finish, he was incredibly professional, honest, and transparent about what I needed to optimize the system. It’s rare to find such exceptional service these days, but EcoWater SoCal truly goes above and beyond. I’m so grateful to have a system that not only provides my family with top-quality water but also a company that makes customer care a priority. Highly recommend!
Lawrence Wood18:47 15 May 25I was confused regarding what filters to order. Jonah Rivas was an excellent guide. He walk me through the entire process with patience and kindness. He was friendly and his expertise was evident.
Gabby Acuña22:02 14 May 25Installation was great, Raymond explained how everything worked and did a great job.
Joanne Carr17:17 13 May 25Jonah was very helpful and helping me set up an account, telling me which filters I need to buy, and when I need to buy them.
Tien Vu18:26 10 May 25I own the system ~ 4 years . recently I noticed scales on shower doors and no softness in the water . Jonah Rivas has provided excellent solutions to resolve the issue by increasing the hardness setting in the system. He is very courteous , friendly and cheerful. I would give him 6 stars - if available.
Angela Price22:56 09 May 25Hubby asked me to order new filters for our home RO system which EcoWater installed in 2018 and we love. I thought this would be a frustrating chore but one call is all it took and thanks to Jonah, it was a breeze! Next time we're due for filter replacement I'll be excited at how easy it is...which it should be, so thank you for that!
Tanya Maloney16:16 09 May 25Jason was amazing. Answered all my questions and concerns. Honest people deserve a shoutout. Thank Jason and EcoWater for your integrity.
Jason Trotter01:53 09 May 25Our installation tech Raymond was very professional, courteous, and knowledgeable. He finished the job and everything looked great. The cleanup was awesome and he showed me the main point of the system. Thanks for the great installation Raymond!!
Karl Cabbage20:15 07 May 25I’ve been incredibly impressed with EcoWater SoCal! The water from their system tastes amazing—crisp, clean, and refreshing, a huge upgrade from what we had before. What really stands out, though, is their awesome customer service. Taz, their service coordinator, went above and beyond to ensure everything was installed perfectly and answered all our questions with patience and expertise. The entire experience was seamless, and I highly recommend EcoWater SoCal to anyone looking for top-notch water solutions and exceptional service!
C Hill35021:57 06 May 25I had a whole house water filtration system installed today and Raymond Loera was my Tech. Raymond was pleasant and did an excellent installation job. He took the time to explain how the system worked and delivered great customer service! Thank you, Raymond!Cindy
Bill Patterson15:03 06 May 25Miguel Reyes was professional and resolved my problem in a timely manner. I appreciated his support and looking forward working with him in the future.
Susan Cole01:34 06 May 25Miguel was very helpful. He answered all of my questions and waked me through procedures. Patient and professional. Thank you Miguel
Jim Karr21:19 04 May 25I have an EcoWater whole house water softener system, including the reverse osmosis tank and filters under the kitchen sink that further purify the drinking water. EcoWater SoCal installed 2 years ago. We love our system. Today (Sunday) I had to replace the pre and post filters, and alkaline filter under the sink. Easy twist off the 3 old filters, and twist on the 3 new filters. I could hear the water fill up into the filters, but I had very little pressure at the sink wand. I was frustrated, twisted the filters back off and put them back on, still low water pressure. I thought for sure we were up a creek until I could call EcoWater Monday morning. I called EcoWater SoCal just to see if maybe someone might be working on a Sunday. And to my surprise they have an after hour emergency extension for existing customers, and their technician Fabian Acuna answered. On a Sunday, he gave me his mobile# so I could FaceTime him back and he could visually see that all the valves were turned on and filters installed correctly….they were. And then he said you know what I bet some type of sediment knocked loose when you installed the new filters. He had me unscrew the sink wand, and sure enough the filter inside the wand was clogged with sediment. Easy fix, took less than 5 minutes for a professional to diagnose. Thank you Fabian, very much appreciated! Looking forward to another year of EcoWater running through our whole house.
Rosa Romero19:08 01 May 25I called to place an order for my filter and I’ve never had a more pleasant experience with this company than the experience I had with Jonah Rivas. He was so helpful and friendly and resourceful and informative. I really appreciate the help Jonah!!!
Steven Nguyen15:31 01 May 25I had a great experience with the customer support team to resolve an issue with my filters order. Big shout out to Jaelyn and Taz!
Tonya Patillo23:39 30 Apr 25Very knowledgeable and respectful, everything was done and completed as expected. Great service I would use them again 100%There was a water spout for the water at the sink that was not installed however it was taken care of right away and will be scheduled for an install.
Family Garcia22:23 30 Apr 25Christian, Nathan and Jason all represent EcoWater well. Apparently the politics between Salt Systems and RO are a hot button issues but these guys did great explaining the differences and let the customer decide. Also. Had a small leak. Nathan got Jason to come out and check the system. Legit service.
Atir Chak20:23 28 Apr 25I am impressed with the excellent work done to install the water softener system. The installation tech Jose was so professional, knowledgeable and patient with all my questions. The softener units look amazing and the installation was completed within 2 hours. Great job EcoWater and kudos to Jose Magana on the installation excellence!!
Siqi Chen21:44 25 Apr 25Ecowater provides great customer service on the phone. A real person is only one click away to answer your call. Jonah picked up my call today. He was knowledgeable and passionate about his job. Jonah explained the water filter and scheduled a service for me. The call was straightforward and pleasant.
Assal Aslani21:08 25 Apr 25installation was easy and simple. Raymond made the whole process go seamless. He answered all my questions and got the job done perfectly. I am excited for my whole house filtration system. Thank you
Josie Maeda21:15 23 Apr 25Technician was prompt, knowledgeable and very professional while updating my water system.
Moises Barraza21:25 21 Apr 25Ray came out with eco water and did a great job with set up and explanation of the system thank you for all the work
Iver Nielsen01:26 18 Apr 25Today I changed filters in our under-sink water filtration system. Unknowingly, I had drained the storage tank. When I turned the valves back on, only a trickle of water came out. I called EcoWater for support. Miguel Reyes answered the call and very patiently walked me through troubleshooting. He correctly advised me that it would take as much as 2 hours for the storage tank to refill.Miguel's customer support is professional, friendly and best of all competent. His professionalism and support reflects very well upon himself and EcoWater of Southern California. I am very happy that we chose EcoWater. I highly recommend them for water treatment solutions.
Amy DeNoble23:58 17 Apr 25Jonah helped walk us through which filters we needed to reorder for our reverse osmosis drinking water system. He was patient and thorough.
Sandra F20:42 14 Apr 25Jordan came by today to check my system and refill the potassium chloride. I had been having issues with the system indicating how much time was left before I needed to refill the pellets. Jordan found the issue immediately and made a correction and refilled the system per my request. He also ran a test on my water to make sure everything was working well. He was on time, very knowledgeable, quick, and has a great personality. My experience with this system and the service provided have been wonderful. Thank you everyone.
Sujay Shah21:12 11 Apr 25I purchased an Ecowater system. It included the water purifier and reverse osmosis system (RO) I got it through Costco.I am happy with the system. Got the water purifier which does not use salt. While the water is not soft like a salt system it is clean and actually better on my shower heads because salt is not adhering to the head.The water is cleaned from that and you can drink from the sink so to speak.Also the RO unit works good and I have a filter to add minerals.I like the app as well because you can monitor the water usage.
kris19:37 11 Apr 25I love this company! I’m very happy with their Water Softener System and my Reverse Osmosis Drinking Water System. I drink a lot of water so it has to taste good! No more buying those horrible plastic bottles.No more dry itching skin. ECO soft water showers for life!The best thing about this company though? The people! They have the best customer service! Today, specifically Jonah Rivas was very helpful and patient with me when I needed assistance ordering filters online while shopping on their website. Easy website but I wasn’t sure which filters to order. Jonah was great at explaining everything.Excellent customer service is what I value most and it doesn’t hurt that ECO Water products are the best!
Marina Papikian17:45 11 Apr 25Jonah Rivas man you are so helpful and so nice with customers. He help me to set up my account and walk through how to order right items that I need . He is amazing I am so thankful for your help . Recommend all my friends who using Ecowater system to contact Jonah 👍Thank youMarina Papikian
leonie mcdonald18:50 10 Apr 25Fabian is the.BESTOutstanding JOB, very knowledgeable and highly qualified and super helpful and professional
Sal Hernandez16:52 08 Apr 25Jordan the technician was clearly very knowledgeable and professional. He took time to answer and explain the entire system.
Stephanie Chase04:56 07 Apr 25Jonah Rivas was very professional and accommodating when ordering the filter replacements.
Vero L.21:31 04 Apr 25Jonah Rivas by far was the most helpful customer representative I've spoken to from this organization and any other in a while. He truly listened to my concerns and offered assistance. Unfortunately that has not been my experience in the past since we purchased the filtration system. I hope you retain this employee because no customer wants to feel frustrated. Thank you Jonah for helping me with my questions.
Richard Molden18:23 03 Apr 25I would like to recognize and thank Jonah Rivas for his excellent service on the phone, as I had called to order filters for our Ecowater system. He was thorough and very personable in assisting me in deciding which filters to purchase, and he coached me through the account and credit payment process. He did a fantastic job and was a blessing to me with his positive attitude and professional approach. Thank you Jonah! R.M.
Brett Thurlow18:43 01 Apr 25Jordan was fantastic and did an excellent job. Appreciate his hard work, guidance and expertise.
Teresa Waller13:06 01 Apr 25Jordan did a great job. He went above and beyond, and completed my installation professionally, and with great care. Thank you!!
Don Lavoie21:07 28 Mar 25Jordan was exceptional competent polite,efficient with good communication skills
Kohar Shnorhokian18:53 28 Mar 25Jonah Rivas was very helpful in explaining and ordering the parts for the filterThank you Jonah
Eddie Arteaga17:15 28 Mar 25Jonah Rivas provided great customer service, and was able to answer all my question. He was also able to guide me through their website.
Cheri Kuhney23:17 24 Mar 25Michael has serviced our home water system in the past and is a good representative of this company. Respectful of our home and time and explained each process throughly. Checked all the systems and adjusted them to fit our needs. Good hire !
Samantha Cook22:29 21 Mar 25Needed help with replacing water filters and Jonah was extremely helpful with making that happen!
Kathy Fleming18:29 21 Mar 25Jonas Rivas provided excellent service. Caring and considerate. Thank you. Kathy Fleming
Anna Espinoza19:49 20 Mar 25Today I called to order a replacement filter for our home system. I had the pleasure of speaking to Jonah Rivas. This young man was very pleasant professional and incredibly helpful inassisting with my order. Thank you, Jonah for your excellent customer service. 🐢
Mirella Regalado00:12 19 Mar 25Jonah provided me with 5 star customer service! It brought a smile to my face when I heard his cheerful, calm tone of voice guiding me through the filter ordering process. Thank you so much Jonah!
Angela Caceres22:57 18 Mar 25Jonah made my customer experience a fantastic one! His customer service and communication skills are exemplary. As a career technical high school teacher that prepares students for future careers, I am exceptionally aware of young employees’ skillsets and Jonah fully impressed me! He has incredible patience, and is very personable, he is definitely an asset!
Ambrosia Ramirez14:58 15 Mar 25Miguel was very patient, polite, professional and knowledgeable when it came down to walking me through installing my filters. Thank you So much, Miguel!
Michael Pratt22:53 10 Mar 25Tiffany was very sympathetic and understanding. She demonstrated great communication and follow up. Really a first class customer service solution.
Paul Bugarin20:27 07 Mar 25Jonah was very attentive to our needs and was able to set up an appointment with a eco water technician with ease. Jonah also figured out which membrane I will require for the technician’s visit.
Tesfaye GMichael18:46 06 Mar 25Jonah was great helping me ordering my filters. Very helpful and professional!
Steve Scott19:57 04 Mar 25Marissa has been a professional and responsive customer support representative for us for over 5 years. She makes sure that I get prompt and courteous service.I highly recommend Jordan for your service calls. He has 4 years of experience and quickly diagnosed our water softener issues and was very professional.
Jose A Fermoselle14:39 02 Mar 25My experience with EcoWater has been great! Mike visited our home and explained to us every detail of the reverse osmosis system. We purchased it and a week later, Victor, who is friendly and respectful, expertly installed the EcoWater tank and filters.We are very pleased with the EcoWater filter system.
Ted Toch18:49 27 Feb 25Evan Pierce was my technician and did an excellent job updating my water treatment system. Kind, courteous and smart.
Michele Beard21:06 20 Feb 25Their customer service is excellent, Jonah Rivas was a great help! We love this company.
Rathinasabapathy Muthuvel20:24 20 Feb 25Jonah Rivas provided excellent customer support!! He gave step by step clear instructions
Kate Zulaski21:00 13 Feb 25Jonah was calm, quick, and friendly. He helped me get service right away. Thank you!
Peter Castagna20:45 13 Feb 25I called ecowater because my RO system needed service. I spoke with customer rep Noah. He scheduled an appt for a tech to come & service my RO system. Noah was calm, polite, and he asked me to explain the problem so he could know the proper level of technician this call should be assigned to. He was courteous & he understood my needs. I highly recommend EcoWater Systems.
Sommer Brussich23:49 10 Feb 25Just got our system installed with Victor Deniz. He was very professional explained everything perfectly was clean and efficient. Very happy overall
Abby Pollock21:53 07 Feb 25Jonah was Knowledgeable and helped me schedule an appointment and let me know all the filters that were needed to be changed.
Kurt Englund22:23 06 Feb 25Jonah was extremely helpful with my re-order of filters. It had been a number of years and he took the time to identify the correct items.
don sovie00:16 05 Feb 25Miguel Reyes, of ECO WAter Systems So CAl was terrific. He was of good temperament, efficient and resolved my request for services immediately and to my complete satisfaction. HE reflects the high quality of customer service I have experienced from the company since 2017. Kind regards, Don Sovie
Capt Lemo01:33 19 Nov 24Julie our sales person came to our house and I was shown how bad our current water quality was. My trusty Icemaker filter under the sink for the drinking water faucet had a higher TDS rating than the tap water! I also learned a few other things from Julie. that were helpful. She was fact based.We went the the full RO and Alkaline system. Carla was the installation lead and she was outstanding. She (and her helper Mariano) went above and beyond to create a clean looking install for us by going under the house instead of wrapping pipes outside of the house to connect to the softener. The rest of the install was clean and professional.This system might seem expensive up front but it is well made and not high maintenance. We chose to go this path instead of seemingly saving money up front and then having to maintain a sub-par system.I highly recommend Eco Water Systems if you are looking for a high quality RO and Alkaline water system.We are happy with our decision.
John Christin16:57 15 Nov 24One of the best buying experiences I've ever had for my home. From the ease of scheduling, to a seamless install. Thank you to the whole team.
Martin Essa23:35 15 Jul 24Fabian was such a great help! He came for a house call and did a phenomenal job with everything that was asked him to do. I would definitely recommend him to anyone. EcoWater socal is a very good company and he does a professional job representing them!
Nel Menendez16:52 28 Jun 24Incredible customer service. The YouTube videos should be updated especially in this era. I was able to speak to a customer service rep and he walked me through all the steps needed when I replaced the filters and had water pressure issues.I purchased this through Costco. Worth every penny. The water taste great and has 3 filters at the kitchen faucet.
B. D.06:20 28 Feb 24I purchased an EcoWater softener and reverse osmosis system from Costco. The entire experience from the initial consultation to the installation was great. Our service technician Jose Magana was friendly and professional, he had our new system up and running in just a few hours. He answered all our questions about the water softener and we feel confident about maintaining it now.Our water feels and tastes so much better, we are very happy with the purchase.
Wendy Wang22:13 19 Feb 24Jose Magana came to install our water filtration system and did a fantastic job! He was very friendly, patient with explaining the process, efficient, and tidy. I highly recommend his service!
Hyun Kwon01:20 11 Feb 24This water is so amazing.I had a great experience with Matt and the installation team.👍😁
Joe Finci19:18 26 Jan 24Hector Chacon provided excellent service when servicing our water system. Polite and professional, answering all of my questions.
Andy Goldfarb23:48 15 Jan 24As always, the best service provider and the best servicing as has all the times before.
Daniel W00:50 10 Jan 24Thanks to Julie, we are very happy with our complete Ecowater system installed about 6 months ago. The service & followup is very reassuring.
Lucol Trucking21:22 12 Sep 23Brennan serviced my water purification system, was professional and courteous, and answered all my questions. He seemed to enjoy his work. Please keep up the excellent work. We need more of techs like him.
Nadeem Ahmed20:27 22 Aug 23We have used EcoWater systems before. Just moved from Utah. We found Julie very knowledgeable of product line. She was very courteous and professional. Actually she is the reason we were made comfortable to decide which model we should get. She was prompt in arranging the installation. The installers Henry and Karla were very efficient, fast and clean workmanship. So far very happy, Julie is making sure the water is soft.
Sapna Shastri22:35 30 May 23Victor was knowledgeable, polite , professional and cleaned up thoroughly when done. He explained all to us I a way we could understand.
Phil Feldhus20:49 24 May 23Victor was friendly and knowledgeable. He left the area clean and my system was up and running in a couple of hours. I recommend him.
Amir Meram05:35 19 May 23Great experience with Victor Deniz, he was very helpful and professional, explained every step of his work, certainly deserves 5 stars.
Anne Hoesing19:02 13 Apr 23Sales person and install experience was great. Both were very professional. Dylan Barnett was my install tech, he explained everything from beginning to end and left me feeling good about my purchase. I would recommend this service and it was a pleasure working through Costco.
nan liu22:33 06 Apr 23After a lot of comparisons, I chose the EcoWater purifier. I am very grateful to Mr Victor for the professional installation and patient explanation. Now we can drink water carefree.
Lin Slocum20:02 05 Apr 23Many thanks to my service tech today Dylan. I called this morning for service and Dylan at my home earlier than expected, which was perfect. He thoroughly double checked all the lines and equipment, and they were all operating perfectly. He went above and beyond to troubleshoot the potential problem and provided me with some info for a simple fix. Not only was he knowledgeable and professional. he was also very polite and friendly!
Vanessa Uteau01:20 31 Mar 23Great service. Everything was explained in detail.Agent went above and beyond and even went to home depot to get a part that i should have had.Highly recommend.
Harry Albert17:54 16 Feb 23Great service, Jordan was super nice who went over and above teaching me how it all works.
Mason Tran00:12 08 Feb 23Jordan is a great tech . He’s very helpful , patience and very thorough in explaining all my questions.
Dr. Mona Khanna19:59 25 Jan 23My comment is about the EcoWater technician Hector only: he was on time, professional, competent and instructive. I recommend him without reservation!
Suzanne Stuut16:00 06 Jan 23I had a problem with my system not producing water. Liz was able to walk me through the repair saving me a service fee. I don't understand why the filters are so expensive compared to other systems, but the customer service is supreme.
Thomas Migliacci19:17 21 Dec 22She was very helpful and very nice.It was nice to talk to someone who new herStuff
Andy Rivera23:07 19 Dec 22Liz Hudson of EcoWater represented the company exceptionally well as she was very patient and helping this first time user gain a better understanding of how and when to change their water filters and salt for the softener. She also was fantastic in scheduling me for service within my warranty period to assist me with face-to-face instruction on how to change out the filters and salt. I appreciated her patience and clear communication skills. She’s a great asset to EcoWater and a pleasure to work with.
Cory Fitzsimmons19:15 07 Oct 22Roger was extremely flexible and patient with working around my schedule to set up my water softening alert system. Great customer service!
Rosa Cazares13:46 05 Oct 22My service call was met with professionalism, friendliness, and knowledgeability. Roger Aceves went above and beyond to help me solve my issue. It is truly appreciated. Thank you!
Roberto Barba00:29 28 Sep 22Recently had to purchase new filters for my system and Liz was able to assist in making it happen. She made the process so easy for me that I was a little surprise at just how easy it was. Thanks.
Judy Huangsun22:29 11 Jun 22SO HAPPY we've met Julie!!! She's super helpful, gets to the point yet also very patient in explaining/answering all of our questions, and is responsive!! Let me tell you, you can certainly FEEL the water difference. Having both hot and cold drinking water readily accessible is also a huge plus. Highly recommend!!!
Gary Schwartz20:26 26 May 22Our technician, Chris was great. He thoroughly explained everything and showed me how to save money in the long run. Very happy and impressed with the service he provided.
小孙00:24 22 May 22Julie is very kind and take a good care for us. She is so professional and willing to answer all kind of questions we have. We would like to give our highest recommendation for her!!
nancy eagleton00:26 07 May 22We had a terrific experience with Kyle Keehr today helping us with ordering supplies on line. He was very pleasant, helpful & knowledgeable.I had to callback for further clarification on ordering and Kyle was there again when I needed him. He is winner!!!!!!
Sasha Pirrie18:44 22 Apr 22Super helpful team! Liz helped me order my filters and sent a video to help replace filters once received. Our water tastes great and we’re happy with the product and service.
Nancy Serrano22:18 15 Apr 22Kyle was really helpful in getting our drinking water back. It was a quick and easy fix! Thank you Kyle!
Sissy49 Shopa21:07 08 Apr 22I needed to reconfigure the plumbing for my Eco Water system, and customer service was very helpful in arranging the changeover. A special thanks to Kyle!
Michael Mosca18:07 07 Apr 22As always, Kyle was prompt and thorough in his response. It's actually a pleasure to do business with EcoWater of Southern Cal.
Maritza Huerta04:02 03 Apr 22Eco Water rep Liz assisted me with multiple videos on how to remove & replace the filters. She followed up even while I removed the old filter. She kept in contact until I was able to get the job done. Thank you Liz for your assistance on a weekend.
Teresa Dahlem14:58 27 Oct 21We had John Arguilez come out and replace our filters on our RO system. He's customer service was outstanding. He was funny, courteous and very knowledgeable. He spent time going over how to care for our water softener as well as the RO system. He walked me through each step of the filter replacement so that I could do it myself next time if I so desire. Never did he try to oversell services. On the contrary, John let me know that the membrane should not need to be changed for another 3 years for the RO system and the softener should not need serviced for 2 more years. On top of that he made sure to explain that he's just a phone call away should I have any questions or require future service. We're so happy we chose Ecowater!
sai avinash edara00:16 21 May 21The Installation was very smooth and it took 4.5 hours as promised. The service was great and the Technician Oscar Barron was very cooperative, knowledgeable and explained us on how to maintain the system and troubleshoot.
Hans Kabel20:32 06 May 21John was de service persoon, verantwoordelijk voor de installatie van de zacht water en de reverse Osmose , John en zijn leerling in opleiding .Beide waren respectvol en vriendelijk, legde uit . de beste plaats voor de zacht water en waar de leiding voor de afvoer wordt aangelegd. en waar wij de kraan voor de reverse osmose te plaatsenal het werk was zeer netjes uitgevoerd, na de installatie , de uitleg was goed, maar wel veel in een kort tijd bestek te begrijpen.bedankt voor goede en positieve ervaring,
Chad Hartman21:22 19 Apr 21Love Ecowater’s service! Had a leak in our home’s water softener system, issue was the plastic component was faulty. Called their staff and had very knowledgeable tech, Victor, come in 2 days to absolve the issue. He replaced the faulty item in about an hour. I would recommend ecowater and Victor to anyone looking to get a system installed in their home!
komal rajyaguru00:33 16 Apr 21Great guy. He explained things very clearly and great work ethics. Would highly recommend.
Michele Lucien Erickson23:44 14 Apr 21Juan did an EXCELLENT & speedy job of maintenance on everything - would recommend him to everyone!!Phil Erickson
mclean mohan00:22 13 Apr 21Oscar was great, made sure we were satisfied before he left. He did an awesome job
Geo Moraveck20:12 09 Apr 21A perfect service man! If you expect someone who meets your every expectation,John is your man. He was on time, efficient, friendly and willing to explain what he was doing. I will call him back before I attempt to make my own maintenance however simple it might be. John has been to our house before and I was happy to see his cheerful face again.
Mark Littlewood14:22 02 Apr 21John made a service call to diagnose and repair a blank screen on softener. The unit came with the house and had been operating fine. John found a long low voltage wire was the culprit. Some corrosion at ground level connections and even inside the wire insulation was a concern. John removed and replaced the whole run of wire. A difficult task involving threading the new wire under cement and under the house.He also gave me an orientation on operation and maintenance of the unit. Prior owner did not leave any manuals so this was welcome.After the softer maintenance was completed he checked the drinking RO water unit. Five years since install and time to change the charcoal and RO membrane. Another orientation on this unit from John was appreciated.I like that his company has records for the address for installation and no maintenance since.John cleaned up after both jobs and all is working great now!A pleasant experience with a guy who seems to enjoy what he does!Thank you John.
David Moring23:47 01 Apr 21John Arguilez is extremely professional. He was here to replace reverse osmosis filters and to train me about the system. He was clear and patient in his explanations. I feel even more confident in the EcoWater units that were installed last year. I should be able to handle future re placements and am aware how to react if a problem arises. But more importantly, I know John is nearby and will quickly come to my aid. He left me his number and promised to respond immediately. I believe him.
Ice Man21:34 01 Apr 21Amazing customer service: our tech, Oscar, called before arrived. We got home late , waited for us and never hesitated in answering any of our questions or concerns. Great Great Great customer service.
Carrie Barton23:57 25 Mar 21John was incredible. The window for service he gave was 1-4 pm and he showed up before 1!!! He was so knowledgable, friendly and professional. I sure wish all customer service was like this. We are loving our reverse osmosis water system from these guys. They are TOPS. John is the best. Thank you, EcoWater and John. You've taken the guess work out of healthy water for us. We love it!
Phyllis Palomino20:08 18 Mar 21Dustin from EcoWater provided the absolute best service. He explained why we weren't getting any water flow from the reverse osmosis tank. It was a simple fix. He didn't try to sell us a new tank. I highly recommend him for any service calls. Very polite and professional. *****
Nicole D17:41 18 Mar 21We've had our Ecowater whole house system since 2008. I even brought it with me when I moved into a new home a few years ago. It has proven to be a reliable system, and worth the initial investment. I particularly like that my water doesn't smell like chlorine! Customer service with Ecowater has always been very helpful. I recommend!
DAVID BENJAMIN17:47 16 Mar 21I’m a senior citizen and while I consider that I am savvy in a technical way, I did need lots of help setting up my EcoWater system. Sean went beyond setting up the system by helping me with my password and logging into the system properly. Sean was very helpful. He took his time making sure I completed each task before moving on. He was very respectful. I would recommend Ecowater Systems San Diego to anyone who is in the market for a water system to enhance the condition and safety of their home water quality. I’m giving Sean a rating of 10 out of 10 stars. He did an excellent job and I appreciate his professionalism.
Thomas Lao21:23 13 Feb 21Brett McCullars and his team at EcoWater of Southern California provides service beyond my expectation with quick response time. He is very informative and provide details explanation. His team installed a whole house RO system with excellent maintenance service.
Rosa M Casillas04:48 26 Oct 20Excellent and very professional installation, great work from both the salesman Eddie Duarte and the installation crew Trevor Oglesby and Caesar Carrillo.They were very polite and friendly, We really appreciate their professional work. We give them 5 stars. Will definitely recommend them and the company to friends and family, significant difference in water taste and condition, great customer service over the phone too. Thanks again, God bless each and everyone of you.
Fatima Armani16:59 29 Sep 20Great company they called me back and helped me out with my issues! supervisor was helpful!
Ric Brutocao18:55 12 Aug 20I am very impressed with the service. I called in and before i could give my information, Alex knew who i was and what i wanted... a replacement RO Filter. It made the process fast and most importantly accurate. I rate them 5 stars.
Tiffani Waters21:50 09 Mar 20Calling EcoWater to fix our very hard water was the best decision we made after buying our house. Almost immediately we noticed no white film on the shower or the dog water dish, our skin didnt itch after showering and our laundry felt better. We found out about EcoWater through their affiliate program with Costco, and after calling and setting up an appt, someone (April) came out to our house to do several water tests both in our faucets and our outdoor spigots and recommended the system that would work for our water use and our size home. We’ve had it for several months now and I really couldn’t be happier with it. It’s made a world of difference and I’d do it again in a second!
Char T04:06 27 Feb 20I did the Costco water treatment, set up a consultation and Julie Riness came over and tested our water. We recently moved in Riverside. I didn’t realize how bad Riverside water was. I didn’t even know I wanted water treatment until I noticed a lot of lime and calcium build up around my sink. I also noticed my hair was getting darker and my scalp had build up. My sister started getting acne and her eczema was acting up from the water and my daughter started getting skin problems. After Julie showed us what EcoWater does, there was no hesitation from our family that we needed this. Julie was great in testing everything out, the pH and the separation of our water and what’s in it. She answered all of our questions and gave us the best water system fit for our home. We wanted it installed right away and she was able to hold her word that if they get any cancellations, they will squeeze us in, which they did. My Costco cash card came in a week later and with my membership, I’ll be able to get the rewards when it comes time to renew again. Julie was so great and the customer service I received was awesome. I love my water treatment and having clean water to drink! It has truly worked. My scalp problems are gone, skin isn’t dry, my sister’s acne is going away and we get spotless car washes!
Johnathan K (Johnnyknocks)19:23 18 Oct 19My system has been working well. Soft water is hard to beat when you have sensitive skin. Washing clothes is also easier and cleaner with soft water. We also have the alkaline water which for me is a must if you drink a lot of water. Julie whom has helped from the beginning has come by to check on everything making sure everything is working properly. Pure and Gentle soap products that come with the first purchase are nice. The installer was over the top good with quality piping job and bonus soft water outlet for washing the car.
normanand norman22:37 05 Sep 19We had been talking about getting a water system for a while since we were seeing a lot of build up from the hard water. We were concerned about the damage to our newly remodled bathroom and new appliances in the kitchen. After seeing EcoWater at Costco we were confident we would be well taken care of. Our neighbors have a system from another company but are not pleased with it. Julie R. took her time explaining the benefits of the whole house refiner and alkaline water drinking system. We have had the system about 6 weeks now and when she came back to retest, everything was working perfectly. After a couple days, we could feel the skin was not dry after showering. We had been drinking water from the refrigerator filter but after Julie showed us it wasn't much different than the tap, we knew we wanted the reverse osmosis as well. My husband gets arthritis in his back so we went with the alkaline filter with the higher Ph to reduce inflammation. Karla & Juan did an extremely great job on the installation and helped us with the wifi settings. We will be telling all of our neighbors about Julie & EcoWater.
Caralyn Goudy18:08 26 Aug 19Our Rep Julie did a great job! She came out to retest and make sure everything was working properly. After just using our system for a few days, I noticed a huge difference in the water softness compared to my mothers house, who doesn't have an EcoWater system. We're also happy that we will be saving $75+ by not needing an Arrowhead water dispenser and bottles anymore. We also took advantage of the Pure and Gentle soap package and can't wait to get it so we won't be using harsh chemicals in the house anymore.
Kim Spilker17:33 03 Jul 19We love the taste of our water with the reverse osmosis system. April came to our house and tested our water and explained everything. Thanks to her, we decided to add the good minerals back with the extra tank and the water is soft and clean tasting. We chose this for our health because of the chromium 6 in the desert water, but having our water taste great is an added bonus. We bought this through Costco.
Mary Elisha22:54 24 Jun 19Eco Water’s promise to deliver a quality, exceptional product has not disappointed ! From first contact with April who handled customizing our equipment to suit our needs, to the skilled, professional installers , we had a seamless experience. Furthermore we continue to enjoy delicious , quality water and quality equipment... as guaranteed ! On a side note, April helped me rescue an abandoned kitten in my backyard, and that kitten is now a beloved cat belonging to my daughter ! Eco Water holds to their commitment to provide exceptional quality products and service!
Jamie Norcross19:39 24 Jun 19I have had my reverse osmosis unit for approx 9 months now and I love it I couldn’t imagine going back to bottled water! My sales rep April was beyond helpful and made the transition and sale a great success! Would def reccomend to my friends and family!
Bradlinger Blues20:25 14 Jun 19Fully satisfied so far! Got both a Water Softener and an RO Filter.Absolutely no more white mineral deposits on faucets. Clean, clear, very drinkable and satisfying water with no residue. The water is *literally* softer. Showers are actually smoother.Then there is the effect the treated water has on clothes washing. Again, the clothes are literally softer when they come out of the machine, as well as after they have been dried.Very prompt and professional installation as well as immediate return correspondenceGreat, if not life changing investment.Solid professional company.Happy
Martin Brewer01:39 07 Jun 19EcoWater Palm Springs just installed a soft water system in our home, and we are very happy with it. We have received exceptional service from the sales representative, April Wolcott; the installer, Anthony Thieme; and the service manager, Brett McCullers.It is clear to us that EcoWater wants to not just sell water softeners, but to insure that they are properly installed and serviced. They place a high priority on customer satisfaction.And, their price is competitive. We did a great deal of research and got multiple estimates, and we felt the EcoWater system we chose (they have many options) for the price best fit our needs.Highly recommended.
Patrick Crotty21:43 06 Jun 19Great experience with Ecowater Southern California. We bought a water softener and reverse osmosis system for our drinking water. Both sold through Costco. We are very pleased with our choices. Our sales representative, April Wolcott was excellent and a pleasure to deal with. Her knowledge of the systems and how they work helped us considerably. She clearly enjoys helping her customers make the best decision for their needs. Highly recommended.
Rick Luginbill18:33 05 Jun 19Just bought an Ecowater System through Costco on Sunday and it was installed on today. Since I just had the system installed, this review is on the install only. The person who installed the system was Tony Thieme. I was very impressive with his knowledge and his work. The install was quick and he didn't leave any trash or mess behind. Tony is a true Professional!
Mildred Salinas23:43 31 May 19LOVE OUR ECOWATER SYSTEM. WE DECIDED TO GO WITH THE REFINER WITH WIFI AND THE ALKALINE WATER. IT WAS THE BEST DECISION WE MADE. JULIE WAS AWESOME AT EXPLAINING EVERYTHING ABOUT THE SYSTEM, GAVE US HELPFUL TIPS TO KEEP SYSTEM RUNNING SMOOTHLY AND ALSO CAME BY A COUPLE OF WEEKS LATER TO MAKE SURE ALL WAS WELL. WE HAVE A RAISED FOUNDATION ON HOUSE AND WE CAN'T SEE WERE THE INSTALLATION BEGINS. IT WAS SUCH A CLEAN JOB BY THE INSTALLERS. THANK YOU SO MUCH! SALINAS FAMILY
Minigo Montoya18:33 17 May 19Julie was very nice and helpful. She answered any questions we had and even came out several months after install to make sure all settings were good and everything working. She gave good recommendations that were very helpful as well.
Danny Lomeli04:37 03 May 19Must have product in your home. My water treatment specialist, Julie Riness cares about her customers. Julie visited six months after we purchased the water treatment system, and made sure that everything was working to par. The team of technicians are all nice and very professional. The system is easy to maintain and I recommend you purchase the digital light indicator to alert you when the filters are ready to be replaced. The water system is the best investment you can make for your home, but most important, for your health. Below are a few key takeaways after purchasing the system:1. Eliminated odor in my water!2. Always available clean drinking water.3. No need to buy bottled water. Particularly, Alkaline bottled water can be expensive.4. Healthy skin. No more itchy skin after showering.5. Helps with eczema skin condition.6. Pure & Gentle products are excellent. I haven't paid for soaps in the last 6 months.7. Most important, you won't regret purchasing from EcoWater Systems.8. Extremely happy customer!P.S. my wife swears that our plants are looking much healthier since watering with the new system. 🙂
Janelle Alhanati01:20 16 Mar 19We've had our whole house refiner and reverse osmosis system for six months now, we've noticed a significant difference in the calcium build up on all the fixtures, noticed how much softer our skin and hair is. We were so excited to get the pure and gentle soap products, now we don't have to buy any laundry detergent, dishwashing soap, personal care items or cleaning supplies. Saving so much money by not going to the store and feel so much better about the reduction of plastic bottles by having our soaps come in concentrated form and not buying bottled water.Our installer Carlos DLC did a great job on our installation and our sales rep Julie R has being amazing, she's stopped by to check in on our system and we are so happy we made the decision to go with EcoWater over other companies.
Julius Sinocruz20:29 25 Feb 19Julie is a wonderful sales lady and very friendly. She explains everything very well and she makes you feel very comfortable. I highly recommend this company to invest in your health because health is wealth.
Hardik Bhatt20:12 18 Feb 19Good Job on installing filter tank and RO system. Finished the job in 3 hour. Clean work. No mess. Very knowledgeable.
Melissa Davison19:07 05 Feb 19Julie was just fantastic and we are so pleased with the EcoWater system. Very responsive - great customer service! Thank you!
Eusebio Jimenez20:55 24 Jan 19I just want to say Thanks to Brett McCullers a service tech who came to my home to install my water system under the sink. He was really helpful and friendly. He noticed a small leak from my previous hose and offered to come back if I got the new hose and install it. I know that isn’t part of his job and it was going to take time away from his other orders to come back but he was willing to do that and he kept to his agreement. It’s sometimes hard to find good customer service and even that much harder to find someone who will go above and beyond what they are required to do. Much appreciated to BrettThank you
Max Nejad02:10 17 Jan 19We put in a service call to Ecowater and Chris Herrera the service technician did a great job for us. He was extremely nice and professional. We would use them again if we run into any problems with our water softener.Thank you Chris!
Trudy Ladaw23:05 02 Oct 18Victor was prompt and did a great job with the installation of a new EcoWater reverse osmosis drinking system. He cleaned up the work space and also took time to explain the maintenance of the filtering system.
Kayla Buenrostro01:22 24 Jul 17We had got the Eco water system installed in the middle of June and we are in love with it! I'm really picky with the water I drink and hardly ever drank water but since we had the water system installed I actually drink it now it was no taste and that's perfect for me and my family. The hard water is gone we can diffently tell the diffence our skin isn't rough and dry but silky and smooth! My daughter dry skin has healed! Thank you so much Eco water I00% recomand this company
by EcoWater SoCal | Apr 17, 2024 | Drinking Water
We all know that water quality is becoming a growing concern. At EcoWater SoCal we understand that identifying common contaminants in our tap water and taking action to filter them out is a vital step in protecting the health of our families. We’ve been serving...
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