I called Ecowater to purchase filters and was assisted by Tiffany G. She was extremely helpful and helped me each step of the way. Thank you for the great service.
Excellent service with great attitude. Always there whenever you need help or support.High skills of technical support and knowledge.I highly recommend them if you are looking for a peace of mind
We are very pleased with our water Softener ERR3700, reverse osmosis system ERO385, and the alkaline EACW. After doing extensive research to find the right system for us and meeting with different companies...Luke Pelbath was very knowledgeable and answered all my questions. He was very easy to work with. We have a household with varying needs and we were very specific about what we wanted. We wanted alkaline water coming from our kitchen sink and reverse osmosis water coming from our fridge (for our kids). Luke responded to my many questions on a Saturday while we were still determining what we needed and trying to understand the process. He helped us find a way to make our requests possible and we are very grateful for that. We've had the system installed for over two weeks and since my first shower and my first glass of water you can tell the difference right away. Even my wife is pleased, no buyer's remorse over here! Luke has continued to follow up with us and make sure everything is working properly. We purchased through Costco and since our first conversation, everything from inquiry, installation, and follow up has gone very smoothly. I highly recommend EcoWater SoCal for both the product and the customer service. We are continuously surprised by the difference this system has made in our water quality. The price was higher than some of the other companies we considered but the quality of product made in the U.S. and a lifetime warrantee make it worth it.
The customer service at EchoWater SoCal is great, one of the best experiences I have had with customer service. My customer service representative name was Jonah Rivas, he was friendly and knowledgeable of the system I had and was able to translate my limited understanding of the product to a working order for an experienced tech to understand before his visit to my location. Great work by your employee Jonah, Echo Water SoCal hopefully you are aware of how lucky you are to have him as an employee.D.S. Of San Diego
The Eco water customer service agent was excellent to work with and answered all my questions to my satisfaction. I needed to order new filters and had questions about what I needed. She looked at my account and was able to direct me to the proper filters online. Great job!
Very happy with the detailed technical explanation that field tech (Jason Harrison) and also the office support (Miguel Reyes) kindly provided.Thank you Fabian Acuna for his kind help to replace the salt level sensor and for Marissa Michel for the excellent coordination.Thank you!
My wife and I are very happy with our RO and Alkaline water treatment system. I contacted Tiffany Griffith to report a very slight leak at a fitting under our sink. She coordinated a service call for us to quickly handle this. Then we will be able to put our cleaning items under the sink before Thanksgiving and before our large family arrives. Yes, you can say that Tiffany helped us to save Thanksgiving this year!
Amazing worker named Jonah Rivas was such an amazing help. My grandpa was out of town and I didn’t know anything about water tanks or what to do when there is a leak. Luckily Jonah was there and was patient with me and help me out through the whole process of scheduling an appointment. He is such a nice young man and deserves a raise!😊
Julie our sales person came to our house and I was shown how bad our current water quality was. My trusty Icemaker filter under the sink for the drinking water faucet had a higher TDS rating than the tap water! I also learned a few other things from Julie. that were helpful. She was fact based.We went the the full RO and Alkaline system. Carla was the installation lead and she was outstanding. She (and her helper Mariano) went above and beyond to create a clean looking install for us by going under the house instead of wrapping pipes outside of the house to connect to the softener. The rest of the install was clean and professional.This system might seem expensive up front but it is well made and not high maintenance. We chose to go this path instead of seemingly saving money up front and then having to maintain a sub-par system.I highly recommend Eco Water Systems if you are looking for a high quality RO and Alkaline water system.We are happy with our decision.
Love their Customer service their product and all around professional service My Salesman Mike and Customer service rep Tiffany are fantastic. Thanks again love my new filtration system and alkaline water.
We had EcoWater Softener and Reverse Osmosis systems installed in our house in 2021. The system has worked great! We have really hard water which frustrated my wife until we installed the systems. On top of this, EcoWater customer service has been great at helping maintain our systems. I wanted to especially thank Jonah Rievas for taking care of us on the customer service side.
Jason from Ecowater was just amazing. I hate making appointments in general. Jason showed up on time with a friendly smile. He was very professional, and knowledgeable. He knew exactly what the problem was right away. He took care of everything so efficiently and answered all my questions about my water softner. I was very impressed. Definitely recommend.
I had the best customer care service with Kyle Keehr. He went above and beyond with walking me through a quick fix for my RO system and sending me YouTube videos to help set up my WiFi on my water softener. He was helpful with supply information and completing my account information. We scheduled a maintenance call so a technician can come out and double check things. He made me feel valued as a customer. Thank you Kyle!
We love our reverse osmosis system from EcoWater SoCal. Recently, it began to run slower, so I contacted them and spoke with Jonah Rivas who sent me an email and a detailed video on how to fix the issue ourselves. It worked perfectly, and now we have fast running RO water again!
Kyle was extremely professional and knew the process very well. He walked me through setting up my new account and gave me all the right information I needed. I appreciate your help, Kyle!
Great service by Ecowater! Looking forward to start using my new soft water and RO system. Thank you to Brendon Rosberg my sales rep and my instalation technician Carlos Lopez! You both do great work!
I am a new home owner. I just moved in last Dec. I am still getting things set up and under control. We have ECO WATER system and need some help. I called for customer service and was helped by Kyle Keehr. Not only did he answer my questions and helped me find what I neededon the website but he went above and beyond to help me set up my own account and helped me with what need to update my system. He was extremely helpful. Great job!Thank you
I contacted customer service to arrange a service visit for a carbon top-off and received outstanding assistance from Kyle Keehr. He was friendly, knowledgeable, and polite, addressing all my concerns and answering all of my questions. I truly appreciate the support. Keep up the great work—very professional!
We just had a system installed and are extremely happy with the service we had from Victor Deniz!! he was professional, friendly, informative, and completed the work with no problems at all! I appreciate that he took the time to explain the system to me and was respectful of my home. I highly recommend him for your service needs!
We were EcoWater customers in a different state (outside of CA). When we purchased our system (EcoWater water softening and Reverse Osmosis RO system) through the Costco program a couple years ago we were told we could move the system if we ever moved. We recently relocated on SoCal and called the local EcoWater dealer (EcoWater SoCal). We loved our original EcoWater team from our old home and were worried the new team wouldn't be able to fill their shoe. Boy, we were more than pleasantly surprised!! 🙂 The whole team from start to finish has been AWESOME!!(1) INITIAL SERVICE TEAM: Marissa M. reached out in response to our initial call and explained how the overall process would work to get our system installed in our SoCal home. She was great about answering all our questions, was super knowledgeable, and provided clear pricing and quotes.(2) SALES TEAM: Through Marissa we got our installation date on the calendar. Coincidentally, a few days before our install date, we happen to notice an EcoWater branded car parked in front of our neighbor's home. I walked up and was able to chat with Mitch M. (from EcoWater) after his sales call with my neighbor. He was kind enough to come to our garage and look at our kitchen set up so scout out the project in advance. He was extremely knowledgeable and professional. It was clear he did more than sales because of his knowledge base. He was also kind enough to offer to look in their computer system to see who was the technician that would be coming to do the install so that he could give them the heads up on our home. He happen to be back in the neighborhood the same day of the install and even stopped by to check in. SO AWESOME!TECH TEAM: Evan P. was our main technician and he was AWESOME. He was super patient, friendly, and knowledgeable. His teammate Jason H. was also super skilled and friendly too. They were both great about explaining the whole installation process. The best part of the team was their professionalism, very positive attitude and solution orientation.They were also very customer-focused. Because they had to shut off the main water for a while, they were also so considerate and made sure they kept working so that they were able to get to a stopping point so the water could be turned back on before they went on an overdue/belated quick lunch break. How awesome was that??! Because each home is different and has its quirks, Evan and Jason were both awesome about working around our plumbing setup and unique layout of our home.We cannot say enough about this AWESOME, AWESOME team. Whoever owns this company clearly hires for professional and super friendly people. Wish we could give them more than 5 Stars...we'd give them 10 STARS if we could!! HIGHLY RECOMMEND!!!!!! Will be telling friends and family in the area all about them!! THANK YOU ECOWATER SOCAL TEAM!!!
Pablo was well informed and was capable of answering all my questions. I was assertive right from the beginning that I would not be signing anything today, because I am research driven. Pablo handled it all with grace and it was a very pleasant visit. Just wanted to let you know Pablo is doing a great jobThanks 😊
I noticed that my water was still not yet "soft" after multiple months of seeing hard water spots over my reflective surfaces in my home. Jordan Tallmadge came out to our home, and he was super patient and actually did more than I expected him to do. He even opened up my water refiner unit and inspected everything and took it apart and did a full rebuild. He found a faulty O-ring and replaced it with better ones. He took his time, never felt rushed, and even added on an alkaline filter to our RO system.Most importantly, he was really friendly the whole time and I really felt like he wanted to make sure our issues were resolved. You can tell he cares. I hope to get Jordan again when we have our next service!
Requested annual service for my whole house water system. Kyle K was very knowledgeable about my system and recommended all services required in addition to saving me money. Awesome. Highly recommend SoCal Water.
Fabian was such a great help! He came for a house call and did a phenomenal job with everything that was asked him to do. I would definitely recommend him to anyone. EcoWater socal is a very good company and he does a professional job representing them!
We’ve been a Ecowater water softener owner for couple years now and everyone seems very professional and helpful. But by far Kyle Keehr was the most spectacular explaining how to do what we need to with instructions so clear that honestly a toddler could perform them. He took the time to listen to our needs, gave straight to the point, clear, and simple instructions. Saved money and time thanks to you Kyle, and thank you Ecowater for employing amazing people.
Eco tech William was very professional and timely with the repair needed to our water softener machine. Kyle the customer service rep. was very helpful and courteous when I called for an ETA on our service call. Thank you for your help!!
Kyle Keehr was great help when I was trying to connect to a new network. Prior to my calling I tried Utube, which only helped slightly. When Kyle returned my voice message he sent me exactly the information I needed!! He even called me the next day to ensure my system was working as needed. GREAT customer service! - Which —- by the way is unusual in todays world. Thanks Kyle.Sonja!!
Steve has been sssoooo helpful. I had lost most of my account information and he was able to locate it and assist me in ordering filters, while they were on sale. (Price is better than last years)Steve and I have tried to make contact for 2 days and he stuck with it until mission was accomplished.Thank you Steve and EcoWatersocal
Incredible customer service. The YouTube videos should be updated especially in this era. I was able to speak to a customer service rep and he walked me through all the steps needed when I replaced the filters and had water pressure issues.I purchased this through Costco. Worth every penny. The water taste great and has 3 filters at the kitchen faucet.
We ordered a water softener and RO system through Costco. They were professional throughout the entire process, from the initial visit/quotation to the installation (Carlos did an excellent job). Admittedly the system may have been on the more expensive side, but I would rather take the extended Costco warranty and a quality product then pay less for a unit from a "quick sticker company". I would use them again for my next house.
I had difficulty ordering by myself filter replacement for my under sink RO system. I called EcoWater 800 number and was lucky Miguel Reyes picked up my call. After that all was easy with Miguel’s great help ordering filters and scheduling replacement date. Miguel did an except job.
EcoWater SoCal provides very critical support for the long-term functioning and safety of RO and filtering for my family. Every call has been answered with some useful tips and money-saving opportunities. In my recent call to EcoWater, Steven Lundqvist provided a step-by-step instruction for ordering filters online at discount that was so simple and expeditious. Thanks much!! EcoWater SoCal has an excellent support team year after year, always looking after their customers.
Kyle Keehr is very knowledgeable and he was able to answer all of my questions throughly. He is patient and communicates clearly. Not only did he send the User Guide, which I requested, he also included several helpful videos about the RO water system we purchased. Kyle provided excellent customer service and his positive attitude and upbeat personality made me feel valued as a client. Thanks for all the super assistance, Kyle!
Kyle Keehr at the call center was really helpful. He helped me identify the cause of a problem (leak detection valve) without having to call out service to fix it. I appreciate your help Kyle!
Wow! Great customer service AGAIN at Ecowater SoCal today. My purchase included several filters and they really provided great service. Kevin Johns helped us find the most cost-effective way to supply new filters to our system. Thanks, Kevin!
Miguel took the time to point out what filters my system required in order to benefit from the summer Sale and also reminded me that I had a free water filtration service for being a first time EcoWater customer. I appreciated that he was patient with me and laughed at my jokes😂
Kyle is the representative that I worked with. He went out of his way to make sure my problem was taken care. I was at work trying to trouble shoot my system at home. With his help through email and text messages I was able to fix my issue. Great customer service!Thanks,Kyle
Excellent customer service. They were able to give helpful tips and suggestions on how to resolve my issue. Miguel took the time to listen to my concerns and kindly talked me through the process. Thank you!
William Hervig came earlier than expected which worked out with our schedule. He did all the filter changes and checked that everything was working as well as it should. We also had him replace the drinking faucet. He was very helpful and knowledgeable. Great job and great personality!
I called EcoWater to order my water filters. I spoke with Miguel Reyes. He was incredibly knowledgeable, professional, and helpful. He explained what I needed, how to order it, and how to ensure I wasn’t ordering my filters prematurely. I felt respected and heard. When I call again, I will certainly be asking for Miguel, although he did mention that all his colleagues were equally awesome.
My journey with EcoWater SoCal started when I chose one of their water systems for my home in November 2022. The remarkable improvements in water quality and overall service were so compelling that I was inspired to join the team. Now, I’m enthusiastic about helping others discover the same benefits. If you have questions or need guidance about water solutions, I’m more than happy to share my own experiences and assist you in making an informed decision.
Miguel@eco water was so helpful today with getting my old receipt and setting me up an appointment to service my water softener and also get it ready for me to ship it to my new location I highly recommend equal water to anyone who wants high quality water equipment for their home thank you Eco Water
I called Ecowater to change my filters and I spoke to Kyle he was totally understandable and explained it very simply. Took me less than five minutes and my wife and I love the water system and the customer service. Thank you
Kevin was very helpful when my ecowater system lost pressure, which should not have happened because I replaced all the undercounter filters 6 months ago. Kevin suggested I check the pressure on the tank and if low, refill the tank with 9 lbs of pressure. Did that and the pressure is better. Thanks Kevin.
I just had a new EcoWater water system installed under my sink in the kitchen. Mostly used for drinking and cooking. I got the system with the alkali enhancement. My technician, Devin Howard, that installed the system was prompt, courteous and very professional. He removed my old system and installed the new system in under an hour. Very clean install and the water tastes great. I would highly recommend the system and Devin as well.
Jaylean Lopez has been very helpful, friendly and attentive in the process of purchasing my water filters replacement. She would answer promptly and provided positive feedback for all of my questions and concerns.Thank you!!
I was tired of my Brita and having to purchase RO water for my fish tank, so I called EcoWater to have them install an RO + Akaline system. The whole process from start to finish was super simple. Installation a breeze. I had Fabian Acuna as my technician, wow. What an awesome guy! Had everything up and running within an hour. I now have access to perfect drinking water year round without having to wait for filtration or stand in a line. My only regret is not calling EcoWater sooner!
Years ago Eco-Water System installed water system since then we have been clear water for drinking and other uses.It is a very good quality water cleaning system that we can drink clear water at kitchen even bathtub any where in our house. Eco Water System clean water according to system set up program very well. It is excellent water clean system I love it and recommend this system to any one wants clean water.Oh recently I found to fill up salt oftener then 6 months cause our area water quality but no problem only fill up salt every 2 -3 months faster then 6 months at the beginning but system runs wonderful
Ecowater through Costco installed a water softener unit in our home in March 2024. Thank you to Victor Deniz who installed it! So far so good and happy that we made this decision.
These guys are awesome!!! 5 happy years of not lugging water back and forth to my house😊🙏❤️ Miguel Ruiz saved my day today by making it easy to take out my filters and order new ones:)
Marissa has been a professional and responsive customer support representative for us for over 5 years. She makes sure that I get prompt and courteous service.
Long time customers of Eco water (Cbad area - Vista office). Recently had some questions which needed several action items. Sean (office mgr) patiently and professionally worked with us to mitigate any frustrations and sent out Fabian a senior/supervisor tech and total pro, out to our address to work on our under the sink water filtration system. Great work 👍🏼All in all, we look forward to continuing our service with Eco water!
Been using the under counter reverse osmosis system from them for 10 years now. Virtually maintenance free besides the filter changes. It's saved us thousands in bottles water. I always check on it with my tds meter and the water is always proper. Filters flouride and chlorine as well. Can't live without it!!!
I purchased an EcoWater softener and reverse osmosis system from Costco. The entire experience from the initial consultation to the installation was great. Our service technician Jose Magana was friendly and professional, he had our new system up and running in just a few hours. He answered all our questions about the water softener and we feel confident about maintaining it now.Our water feels and tastes so much better, we are very happy with the purchase.
Jose Magana came to install our water filtration system and did a fantastic job! He was very friendly, patient with explaining the process, efficient, and tidy. I highly recommend his service!
I have this eco water filtration system for last 3 years and is working well. Yesterday noticed water flow was slow and this morning there was no water at all. Called the customer service and a rep named Marisa responded and helped me to resolve the problem by finding the leak detecting devise and how to reset it. She was very helpful and knowledgeable. Thanks Marisa for your help. 🙏😀
Ecowater has fabulous customer service and someone is always available. I love my softener and RO system and, if I have a problem, they do their best to take care of it right away. My RO stopped filling up a couple days ago and Kyle Keehr walked me through troubleshooting via text because our phone connection was bad. I sure appreciate his help and the help of everyone who responds to my questions and concerns. He saved me the cost of a repair visit and I'm back to enjoying fabulous drinking water.
Yesterday Monday, January 22, 2024 broke all records for a one day rainfall in San Diego, County.Brennan Jackson, Service Sales Specialist for ECOWATER Systems contended these consequences and repercussions the whole long day. He called over an hour from his expected arrival saying he on his way and would be arriving shortly.He parked his van and we discussed the scope of my concerns / issues and rolled up our sleeves and went to it.Starting in The Watershed where the system is housed it provides conditioned water to both the main house andthe guest house.He quickly went through the settings found a multiple items list of needed adjustments / corrections and culminated"all good" by water testing and comparisons with Rainbow Municipal Water Districts Meter / Back-Flow 1" Line.The ECO System was back - functioning as it should.Next under both sink-filters and the filter tanks - bleeding, checking the bladder and properly pressurizing to 10 lbs.we had strong flow.Brennan showed what he was doing demonstrating the best methods and applications - where dates / information labels are and how to change equipment so time-frames are meet and dollars are wisely spent.Went over parts and time spent for the work and again another round of water testing for a quality guarantee.Billing was clear, concise and paid per agreement.It was dark when he said good night to my daughter and wife.Packing up his van, I thanked him - it was a very good work experience.Both John would have, and Glenn should be, very Proud.Sincerely,Bob & Nancy
Brennan Jackson, my tech, was incredibly trustworthy, knowledgeable and professional. He took the time to properly diagnose the issue. Customer service was his primary focus! Please request him for your next job. And, this water system has completely changed our water for the better…it tastes so good.
Very happy with my installation service done today by Jose Magana. On time per schedule and called prior to arrival to let me know his arrival time. Professional. Was very efficient and kind. Work was done very clean and no trash or debris was left behind. Jose explained the system to me and i am currently satisfied with the installation of both soft water system and alkaline water. Thank you.
Excellent company. Michael came out today to do maintenance on my water softener system and to replace filters on my reverse osmosis drinking water set up. He is very kind and knowledgably. It was a pleasure working with him. The office staff is also very good to work with. I can't recommend their services enough! good job!
Brennan serviced my water purification system, was professional and courteous, and answered all my questions. He seemed to enjoy his work. Please keep up the excellent work. We need more of techs like him.
We have used EcoWater systems before. Just moved from Utah. We found Julie very knowledgeable of product line. She was very courteous and professional. Actually she is the reason we were made comfortable to decide which model we should get. She was prompt in arranging the installation. The installers Henry and Karla were very efficient, fast and clean workmanship. So far very happy, Julie is making sure the water is soft.
Sales person and install experience was great. Both were very professional. Dylan Barnett was my install tech, he explained everything from beginning to end and left me feeling good about my purchase. I would recommend this service and it was a pleasure working through Costco.
After a lot of comparisons, I chose the EcoWater purifier. I am very grateful to Mr Victor for the professional installation and patient explanation. Now we can drink water carefree.
Many thanks to my service tech today Dylan. I called this morning for service and Dylan at my home earlier than expected, which was perfect. He thoroughly double checked all the lines and equipment, and they were all operating perfectly. He went above and beyond to troubleshoot the potential problem and provided me with some info for a simple fix. Not only was he knowledgeable and professional. he was also very polite and friendly!
Great service. Everything was explained in detail.Agent went above and beyond and even went to home depot to get a part that i should have had.Highly recommend.
I had a problem with my system not producing water. Liz was able to walk me through the repair saving me a service fee. I don't understand why the filters are so expensive compared to other systems, but the customer service is supreme.
Liz Hudson of EcoWater represented the company exceptionally well as she was very patient and helping this first time user gain a better understanding of how and when to change their water filters and salt for the softener. She also was fantastic in scheduling me for service within my warranty period to assist me with face-to-face instruction on how to change out the filters and salt. I appreciated her patience and clear communication skills. She’s a great asset to EcoWater and a pleasure to work with.
My service call was met with professionalism, friendliness, and knowledgeability. Roger Aceves went above and beyond to help me solve my issue. It is truly appreciated. Thank you!
Recently had to purchase new filters for my system and Liz was able to assist in making it happen. She made the process so easy for me that I was a little surprise at just how easy it was. Thanks.
SO HAPPY we've met Julie!!! She's super helpful, gets to the point yet also very patient in explaining/answering all of our questions, and is responsive!! Let me tell you, you can certainly FEEL the water difference. Having both hot and cold drinking water readily accessible is also a huge plus. Highly recommend!!!
Our technician, Chris was great. He thoroughly explained everything and showed me how to save money in the long run. Very happy and impressed with the service he provided.
Julie is very kind and take a good care for us. She is so professional and willing to answer all kind of questions we have. We would like to give our highest recommendation for her!!
We had a terrific experience with Kyle Keehr today helping us with ordering supplies on line. He was very pleasant, helpful & knowledgeable.I had to callback for further clarification on ordering and Kyle was there again when I needed him. He is winner!!!!!!
Super helpful team! Liz helped me order my filters and sent a video to help replace filters once received. Our water tastes great and we’re happy with the product and service.
I needed to reconfigure the plumbing for my Eco Water system, and customer service was very helpful in arranging the changeover. A special thanks to Kyle!
Eco Water rep Liz assisted me with multiple videos on how to remove & replace the filters. She followed up even while I removed the old filter. She kept in contact until I was able to get the job done. Thank you Liz for your assistance on a weekend.
We had John Arguilez come out and replace our filters on our RO system. He's customer service was outstanding. He was funny, courteous and very knowledgeable. He spent time going over how to care for our water softener as well as the RO system. He walked me through each step of the filter replacement so that I could do it myself next time if I so desire. Never did he try to oversell services. On the contrary, John let me know that the membrane should not need to be changed for another 3 years for the RO system and the softener should not need serviced for 2 more years. On top of that he made sure to explain that he's just a phone call away should I have any questions or require future service. We're so happy we chose Ecowater!
The Installation was very smooth and it took 4.5 hours as promised. The service was great and the Technician Oscar Barron was very cooperative, knowledgeable and explained us on how to maintain the system and troubleshoot.
John was de service persoon, verantwoordelijk voor de installatie van de zacht water en de reverse Osmose , John en zijn leerling in opleiding .Beide waren respectvol en vriendelijk, legde uit . de beste plaats voor de zacht water en waar de leiding voor de afvoer wordt aangelegd. en waar wij de kraan voor de reverse osmose te plaatsenal het werk was zeer netjes uitgevoerd, na de installatie , de uitleg was goed, maar wel veel in een kort tijd bestek te begrijpen.bedankt voor goede en positieve ervaring,
Love Ecowater’s service! Had a leak in our home’s water softener system, issue was the plastic component was faulty. Called their staff and had very knowledgeable tech, Victor, come in 2 days to absolve the issue. He replaced the faulty item in about an hour. I would recommend ecowater and Victor to anyone looking to get a system installed in their home!
A perfect service man! If you expect someone who meets your every expectation,John is your man. He was on time, efficient, friendly and willing to explain what he was doing. I will call him back before I attempt to make my own maintenance however simple it might be. John has been to our house before and I was happy to see his cheerful face again.
John made a service call to diagnose and repair a blank screen on softener. The unit came with the house and had been operating fine. John found a long low voltage wire was the culprit. Some corrosion at ground level connections and even inside the wire insulation was a concern. John removed and replaced the whole run of wire. A difficult task involving threading the new wire under cement and under the house.He also gave me an orientation on operation and maintenance of the unit. Prior owner did not leave any manuals so this was welcome.After the softer maintenance was completed he checked the drinking RO water unit. Five years since install and time to change the charcoal and RO membrane. Another orientation on this unit from John was appreciated.I like that his company has records for the address for installation and no maintenance since.John cleaned up after both jobs and all is working great now!A pleasant experience with a guy who seems to enjoy what he does!Thank you John.
John Arguilez is extremely professional. He was here to replace reverse osmosis filters and to train me about the system. He was clear and patient in his explanations. I feel even more confident in the EcoWater units that were installed last year. I should be able to handle future re placements and am aware how to react if a problem arises. But more importantly, I know John is nearby and will quickly come to my aid. He left me his number and promised to respond immediately. I believe him.
Amazing customer service: our tech, Oscar, called before arrived. We got home late , waited for us and never hesitated in answering any of our questions or concerns. Great Great Great customer service.
John was incredible. The window for service he gave was 1-4 pm and he showed up before 1!!! He was so knowledgable, friendly and professional. I sure wish all customer service was like this. We are loving our reverse osmosis water system from these guys. They are TOPS. John is the best. Thank you, EcoWater and John. You've taken the guess work out of healthy water for us. We love it!
Dustin from EcoWater provided the absolute best service. He explained why we weren't getting any water flow from the reverse osmosis tank. It was a simple fix. He didn't try to sell us a new tank. I highly recommend him for any service calls. Very polite and professional. *****
We've had our Ecowater whole house system since 2008. I even brought it with me when I moved into a new home a few years ago. It has proven to be a reliable system, and worth the initial investment. I particularly like that my water doesn't smell like chlorine! Customer service with Ecowater has always been very helpful. I recommend!
I’m a senior citizen and while I consider that I am savvy in a technical way, I did need lots of help setting up my EcoWater system. Sean went beyond setting up the system by helping me with my password and logging into the system properly. Sean was very helpful. He took his time making sure I completed each task before moving on. He was very respectful. I would recommend Ecowater Systems San Diego to anyone who is in the market for a water system to enhance the condition and safety of their home water quality. I’m giving Sean a rating of 10 out of 10 stars. He did an excellent job and I appreciate his professionalism.
Brett McCullars and his team at EcoWater of Southern California provides service beyond my expectation with quick response time. He is very informative and provide details explanation. His team installed a whole house RO system with excellent maintenance service.
Excellent and very professional installation, great work from both the salesman Eddie Duarte and the installation crew Trevor Oglesby and Caesar Carrillo.They were very polite and friendly, We really appreciate their professional work. We give them 5 stars. Will definitely recommend them and the company to friends and family, significant difference in water taste and condition, great customer service over the phone too. Thanks again, God bless each and everyone of you.
I am very impressed with the service. I called in and before i could give my information, Alex knew who i was and what i wanted... a replacement RO Filter. It made the process fast and most importantly accurate. I rate them 5 stars.
Calling EcoWater to fix our very hard water was the best decision we made after buying our house. Almost immediately we noticed no white film on the shower or the dog water dish, our skin didnt itch after showering and our laundry felt better. We found out about EcoWater through their affiliate program with Costco, and after calling and setting up an appt, someone (April) came out to our house to do several water tests both in our faucets and our outdoor spigots and recommended the system that would work for our water use and our size home. We’ve had it for several months now and I really couldn’t be happier with it. It’s made a world of difference and I’d do it again in a second!
I did the Costco water treatment, set up a consultation and Julie Riness came over and tested our water. We recently moved in Riverside. I didn’t realize how bad Riverside water was. I didn’t even know I wanted water treatment until I noticed a lot of lime and calcium build up around my sink. I also noticed my hair was getting darker and my scalp had build up. My sister started getting acne and her eczema was acting up from the water and my daughter started getting skin problems. After Julie showed us what EcoWater does, there was no hesitation from our family that we needed this. Julie was great in testing everything out, the pH and the separation of our water and what’s in it. She answered all of our questions and gave us the best water system fit for our home. We wanted it installed right away and she was able to hold her word that if they get any cancellations, they will squeeze us in, which they did. My Costco cash card came in a week later and with my membership, I’ll be able to get the rewards when it comes time to renew again. Julie was so great and the customer service I received was awesome. I love my water treatment and having clean water to drink! It has truly worked. My scalp problems are gone, skin isn’t dry, my sister’s acne is going away and we get spotless car washes!
My system has been working well. Soft water is hard to beat when you have sensitive skin. Washing clothes is also easier and cleaner with soft water. We also have the alkaline water which for me is a must if you drink a lot of water. Julie whom has helped from the beginning has come by to check on everything making sure everything is working properly. Pure and Gentle soap products that come with the first purchase are nice. The installer was over the top good with quality piping job and bonus soft water outlet for washing the car.
We had been talking about getting a water system for a while since we were seeing a lot of build up from the hard water. We were concerned about the damage to our newly remodled bathroom and new appliances in the kitchen. After seeing EcoWater at Costco we were confident we would be well taken care of. Our neighbors have a system from another company but are not pleased with it. Julie R. took her time explaining the benefits of the whole house refiner and alkaline water drinking system. We have had the system about 6 weeks now and when she came back to retest, everything was working perfectly. After a couple days, we could feel the skin was not dry after showering. We had been drinking water from the refrigerator filter but after Julie showed us it wasn't much different than the tap, we knew we wanted the reverse osmosis as well. My husband gets arthritis in his back so we went with the alkaline filter with the higher Ph to reduce inflammation. Karla & Juan did an extremely great job on the installation and helped us with the wifi settings. We will be telling all of our neighbors about Julie & EcoWater.
Our Rep Julie did a great job! She came out to retest and make sure everything was working properly. After just using our system for a few days, I noticed a huge difference in the water softness compared to my mothers house, who doesn't have an EcoWater system. We're also happy that we will be saving $75+ by not needing an Arrowhead water dispenser and bottles anymore. We also took advantage of the Pure and Gentle soap package and can't wait to get it so we won't be using harsh chemicals in the house anymore.
We love the taste of our water with the reverse osmosis system. April came to our house and tested our water and explained everything. Thanks to her, we decided to add the good minerals back with the extra tank and the water is soft and clean tasting. We chose this for our health because of the chromium 6 in the desert water, but having our water taste great is an added bonus. We bought this through Costco.
Eco Water’s promise to deliver a quality, exceptional product has not disappointed ! From first contact with April who handled customizing our equipment to suit our needs, to the skilled, professional installers , we had a seamless experience. Furthermore we continue to enjoy delicious , quality water and quality equipment... as guaranteed ! On a side note, April helped me rescue an abandoned kitten in my backyard, and that kitten is now a beloved cat belonging to my daughter ! Eco Water holds to their commitment to provide exceptional quality products and service!
I have had my reverse osmosis unit for approx 9 months now and I love it I couldn’t imagine going back to bottled water! My sales rep April was beyond helpful and made the transition and sale a great success! Would def reccomend to my friends and family!
Fully satisfied so far! Got both a Water Softener and an RO Filter.Absolutely no more white mineral deposits on faucets. Clean, clear, very drinkable and satisfying water with no residue. The water is *literally* softer. Showers are actually smoother.Then there is the effect the treated water has on clothes washing. Again, the clothes are literally softer when they come out of the machine, as well as after they have been dried.Very prompt and professional installation as well as immediate return correspondenceGreat, if not life changing investment.Solid professional company.Happy
EcoWater Palm Springs just installed a soft water system in our home, and we are very happy with it. We have received exceptional service from the sales representative, April Wolcott; the installer, Anthony Thieme; and the service manager, Brett McCullers.It is clear to us that EcoWater wants to not just sell water softeners, but to insure that they are properly installed and serviced. They place a high priority on customer satisfaction.And, their price is competitive. We did a great deal of research and got multiple estimates, and we felt the EcoWater system we chose (they have many options) for the price best fit our needs.Highly recommended.
Great experience with Ecowater Southern California. We bought a water softener and reverse osmosis system for our drinking water. Both sold through Costco. We are very pleased with our choices. Our sales representative, April Wolcott was excellent and a pleasure to deal with. Her knowledge of the systems and how they work helped us considerably. She clearly enjoys helping her customers make the best decision for their needs. Highly recommended.
Just bought an Ecowater System through Costco on Sunday and it was installed on today. Since I just had the system installed, this review is on the install only. The person who installed the system was Tony Thieme. I was very impressive with his knowledge and his work. The install was quick and he didn't leave any trash or mess behind. Tony is a true Professional!
LOVE OUR ECOWATER SYSTEM. WE DECIDED TO GO WITH THE REFINER WITH WIFI AND THE ALKALINE WATER. IT WAS THE BEST DECISION WE MADE. JULIE WAS AWESOME AT EXPLAINING EVERYTHING ABOUT THE SYSTEM, GAVE US HELPFUL TIPS TO KEEP SYSTEM RUNNING SMOOTHLY AND ALSO CAME BY A COUPLE OF WEEKS LATER TO MAKE SURE ALL WAS WELL. WE HAVE A RAISED FOUNDATION ON HOUSE AND WE CAN'T SEE WERE THE INSTALLATION BEGINS. IT WAS SUCH A CLEAN JOB BY THE INSTALLERS. THANK YOU SO MUCH! SALINAS FAMILY
Julie was very nice and helpful. She answered any questions we had and even came out several months after install to make sure all settings were good and everything working. She gave good recommendations that were very helpful as well.
Must have product in your home. My water treatment specialist, Julie Riness cares about her customers. Julie visited six months after we purchased the water treatment system, and made sure that everything was working to par. The team of technicians are all nice and very professional. The system is easy to maintain and I recommend you purchase the digital light indicator to alert you when the filters are ready to be replaced. The water system is the best investment you can make for your home, but most important, for your health. Below are a few key takeaways after purchasing the system:1. Eliminated odor in my water!2. Always available clean drinking water.3. No need to buy bottled water. Particularly, Alkaline bottled water can be expensive.4. Healthy skin. No more itchy skin after showering.5. Helps with eczema skin condition.6. Pure & Gentle products are excellent. I haven't paid for soaps in the last 6 months.7. Most important, you won't regret purchasing from EcoWater Systems.8. Extremely happy customer!P.S. my wife swears that our plants are looking much healthier since watering with the new system. 🙂
We've had our whole house refiner and reverse osmosis system for six months now, we've noticed a significant difference in the calcium build up on all the fixtures, noticed how much softer our skin and hair is. We were so excited to get the pure and gentle soap products, now we don't have to buy any laundry detergent, dishwashing soap, personal care items or cleaning supplies. Saving so much money by not going to the store and feel so much better about the reduction of plastic bottles by having our soaps come in concentrated form and not buying bottled water.Our installer Carlos DLC did a great job on our installation and our sales rep Julie R has being amazing, she's stopped by to check in on our system and we are so happy we made the decision to go with EcoWater over other companies.
Julie is a wonderful sales lady and very friendly. She explains everything very well and she makes you feel very comfortable. I highly recommend this company to invest in your health because health is wealth.
I just want to say Thanks to Brett McCullers a service tech who came to my home to install my water system under the sink. He was really helpful and friendly. He noticed a small leak from my previous hose and offered to come back if I got the new hose and install it. I know that isn’t part of his job and it was going to take time away from his other orders to come back but he was willing to do that and he kept to his agreement. It’s sometimes hard to find good customer service and even that much harder to find someone who will go above and beyond what they are required to do. Much appreciated to BrettThank you
We put in a service call to Ecowater and Chris Herrera the service technician did a great job for us. He was extremely nice and professional. We would use them again if we run into any problems with our water softener.Thank you Chris!
Salesman Michelle was really fantastic. Very nice and had some great scientific experiments that showed how bad our water was. Was very detailed but sold us on a couple things that were not possible. Dustin was our tech and installed our EcoWater System. He was great!!! Made some great suggestions on where we should put the outside device. Did a wonderful job around the house and was careful with everything he touched. Explained everything in great detail (maybe a little fast, for old people like me). Highly recommend this company!!
Victor was prompt and did a great job with the installation of a new EcoWater reverse osmosis drinking system. He cleaned up the work space and also took time to explain the maintenance of the filtering system.
We had got the Eco water system installed in the middle of June and we are in love with it! I'm really picky with the water I drink and hardly ever drank water but since we had the water system installed I actually drink it now it was no taste and that's perfect for me and my family. The hard water is gone we can diffently tell the diffence our skin isn't rough and dry but silky and smooth! My daughter dry skin has healed! Thank you so much Eco water I00% recomand this company
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